8 replies to this topic

[Michael J. Bolesta]

Every time I start Accordance 10 it is a slow process and there is a window "Validating Accordance"

A few times it seems to want an unlock or to check the web site. It is no longer doing this, but it consisting warns of a strange missing file. See screen shot.

Michael

Attached Files

•  startup3.png   21.88K   19 downloads

[Michael J. Bolesta]

I did not have internet access and could not start Accordance 10 at all. I get setup assistant, but offline cannot validate from the website. When I put in the unlock code received in my receipt, it was NOT accepted.

When I do have web access, I can get it to validate, but still get the cryptic missing file message. Accordance is NOT remembering my purchase.

Help!

Attached Files

•  startup2.png   51.47K   11 downloads

[Michael J. Bolesta]

I posted this earlier in bug swatters. It may be more appropriate here. It takes a long time open Accordance 10, and I get a cryptic missing file message. If I am not connected to the internet, it fails and I am prompted for the unlock code, but the setup assistant rejects the code on my receipt (same code on my products page). Why am I prompted after the program has been successfully launched?

Attached Files

•  startup3.png   21.88K   21 downloads
•  startup2.png   51.47K   20 downloads

[Helen Brown]

These issues are usually fixed by resetting the permissions on the folder in Library/Application Support named Accordance. This can be in your user directory or the main Hard Drive. Reset so that your user has read/write permission and apply to all enclosed items. I am available to help you directly if you contact me.

[Michael J. Bolesta]

That did it! God bless you Helen! You have had a long, long day. Get some rest.

Shalom,
Michael

[Helen Brown]

I'm just getting started, but I hope the rest of the hardworking team is now fast asleep.

[Ken Simpson]

Hi Helen,
I have tried the reset permissions tip here, but I am still getting the "validating Accordance" whenever I start Accordance up, in either my main account, or in my demo account...

I am using both v9 and v10. It seemed to happen after I had to reinstall v9 because I inadvertently deleted it.

Edited by Ken Simpson, 24 August 2012 - 09:43 PM.

[Michael J. Bolesta]

Ken, you probably did this, but if not, be sure to apply the permission settings to all the contained folders (I did not do that the first time).

[Ken Simpson]

Yep, I did thanks Michael, good to ask!

Though I have noticed now that it is when I go swap between the two. So when I go to Acc 9, the first launch is an extended validation, but subsequent times it is quick. Then when I go to Acc 10, I get the extended validation the first time, then quick starts afterwards, until I switch back to Acc 9, etc etc....