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Problems with Easy Install


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#1 DavidDoyle

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Posted 20 August 2012 - 09:13 PM

I'm using Accordance 10.0 with Mountain Lion

When I run Easy Install I have three recurring items show up no matter whether I try to install them or not.
They are"
ACCS Complete CD-Rom 0.7 MB 9/24/11
Timeline 0.1 MB 9/23/10
Accordance 9 with free Starter Collection (download) 0.7 MB 9/15/10

How do I clear these items from my Easy Install?

Thanks,

David Doyle

#2 Helen Brown

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Posted 20 August 2012 - 11:22 PM

You cannot clear them, we need to find the source of the failure, and we will be working on it for you. Thanks for the report.
Helen Brown
OakTree Software

#3 edoneal

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Posted 21 August 2012 - 01:15 AM

Similar issue.

Easy Install in Accordance 10.0 shows that I need:

ACCS Complete CD-ROM
LIbrary 9 Premier Level

Shows installation status as incomplete and both having a size of 12.6 MB. Multiple tries running Easy Install does not correct the issue.

Screen shot attached.

Possibly related issue here? --> I've also noted that I appear to be missing module(s). Have not tried to make an exhaustive list but I do notice that, in particular, I have no NIV-G/K text. NIV-G/K does appear in Accordance on my iPad.

Edited by edoneal, 21 August 2012 - 01:42 AM.


#4 edoneal

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Posted 22 August 2012 - 09:56 PM

After double-clicking on the ACCS file in the finder (Disk/Library/Application Support/Accordance/Modules/Tools/ACCS Complete, the module loaded in Accordance and is now available in the menus.

I then discovered that if I unchecked one of the "stuck" items in the Easy Install list (see below - in my case ACCS Complete CD-ROM), I was able to press the download button again and Easy Install ran fine. It showed that it was installing the incomplete modules that were listed for Library 9 Premier Level. It then cleared the two "stuck" items (ACCS & Library 9 Premier) from the Easy Install list that would not go away previously.

Still not sure what happened to NIV-G/K. Can't find the file anywhere except on my iPad (which I will apparently lose if I sync with my Mac). Fortunately NIV11-GK came with my upgrade to Essential Collection 10.

#5 Helen Brown

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Posted 22 August 2012 - 11:44 PM

Thanks for the report. If you register the product that came with the NIV-G/K you will be able to Easy Install it. You can email us the information.
Helen Brown
OakTree Software




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