8 replies to this topic

[Dave Chislett]

Downloaded latest v10 on Friday. Tried to use help on Saturday as I can't get from interlinear to Strong's Dictionary ( hope that's my newbie status ) but the help isn't working. The navigation framework is there, but no content at all.

[Joel Brown]

There seems to be an issue with 10.8 Mountain Lion's security settings on Safari. We are hoping that Apple will resolve this situation soon, but there are a couple of solutions:

1) Use our regularly updated online help, available at http://accordancefil...10/Default.htm.
2) Use an alternative browser, such as Firefox or Chrome.
3) Enable Safari's 'Develop' menu via Preferences -> Advanced -> Show Develop menu in menu bar. From the Develop menu, select 'Disable local file restrictions'. This is the most advanced, and potentially not ideal for your situation, so I recommend choices (1) or (2).

Regarding your specific questions, the interlinear is currently read-only, so it cannot be directly mapped to Strong's Dictionaries. However, if coming from a Keyed or Strong's text, just triple click your word to load it in the dictionary.

Does this help?

[Michael Miles]

Downloaded latest v10 on Friday. Tried to use help on Saturday as I can't get from interlinear to Strong's Dictionary ( hope that's my newbie status ) but the help isn't working. The navigation framework is there, but no content at all.

Hello David,

I've been dealing with this for a few days myself. You can follow my escapades here: http://www.accordanc...?showtopic=8726

Are you using Mountain Lion (OS X 10.8.x) as your operating system? If so, then is the machine new or did you perform a clean install of Mountain Lion versus a patched upgrade from Lion to Mountain Lion?

Thanks,
Michael

[Michael Miles]

There seems to be an issue with 10.8 Mountain Lion's security settings on Safari. We are hoping that Apple will resolve this situation soon, but there are a couple of solutions:

I personally do not, at this point, believe that Apple is at fault. It appears that the XMLHttpRequest is working correctly in Safari browsers that exhibit blank screens.

I'm curious - does the help system work on your Windows test machines that your programmers are using to work on the Windows version of Accordance?

[Helen Brown]

Yes, the Help works fine in Windows, all the emulator users have access to it.

[Michael Miles]

Yes, the Help works fine in Windows, all the emulator users have access to it.

Thank you for checking. I was wondering how Internet Explorer was reacting to both your server based Help System as well as the disk based Help System that gets installed with Accordance - specifically I was wondering how the disk based was working out.

[Helen Brown]

This webpage explains how to allow Safari to access local files, such as our Help. Thanks to a user who sent the link.

[Michael J. Bolesta]

This webpage explains how to allow Safari to access local files, such as our Help. Thanks to a user who sent the link.

This is the same as Joel's third option. Interestingly I have not disabled local file restrictions, and have not experienced any problem accessing help within Safari. For what it is worth...

[David Scott Orkney]

I too had this problem. I'm running Mountain Lion on an upgraded 3-year-old iMac. Disabling local file restrictions made it work. Thanks for the advice.