5 replies to this topic

[Peter Maddison]

Hi there,

I have a reproducible error doing the following:

1) Highlight word
2) Search For Word
3) Show Analytics
# crash

Acc 10.0.5/Mountain Lion 10.8.2/Intel Core i7

I have attached a screen shot showing the resultant search window that opens with a search on the word 'through'. Any attempt to show any analytics causes a crash. (see blow - original image deleted)


Any thoughts?

Thanks
Peter

Edited by Peter Maddison, 23 October 2012 - 10:20 PM.

[Ken Simpson]

Hi Peter,
I can't reproduce the crash, but that might be because you have a very complex workspace. I'll let the devs look at that.

My comment is a little more mundane. I think you have taken your screenshot using the utility "Grabber" which produces a tiff format image. This is a fine, but very large, and will not display inline on the forums.

If you need to grab a menu item, then a timed shot is "Grabber" is one way to do it, but for most other screenshots it is best to use CMD-OPT-3 (to snapshot the whole screen) or CMD-OPT-4 (to snapshot an area of the screen you define using the crosshairs that appear).

The screenshot then will appear as a jpg file on your desktop labelled "Screen shot xxxxxxxxxx" where the xxx's are the date/time of the screenshot.

[Peter Maddison]

Hi Ken

Thanks for the tip on the screen grab.

I have gone back and closed my workspace, opened a new one with an ESVS text and the search and analytics all work fine. I will wait and hear back from devs also. (I didn't realise my workspace was complex - most of the ones I have are set up similar to this)

I have attached an image using the method you suggested. (I think you meant CMD-SHIFT-3 though. CMD-OPT-3 is the highlight pallet.)

 Screen Shot 2012-10-24 at 2.08.01 PM.png   1.02MB   35 downloads

[Ken Simpson]

sorry - yes - my brain freeze there.

This time your screenshot works beautifully!

[Peter Maddison]

I have done a little more testing on this 'bug' and have found, that opening another workspace, while the 'offending' workspace is open, I can do a search in the new workspace and then analyse the results, without a fatal error. (See screenshot)

I have also retested the search and analyse on the original window while I have Accordance configured like this, and the final 'show analysis' step still produces a fatal error.

Any thoughts?

Attached Files

•  Screen Shot 2012-10-25 at 5.05.02 PM.png   1.19MB   22 downloads

[Peter Maddison]

Just wondered if there has been any progress with this please?