13 replies to this topic

[HansK]

I have 10.1

When updating resources, I get this:

 Schermafdruk 16-11-12 21:59-2.png   76.52K   84 downloads

[R. Mansfield]

You're on the paid section. Click on the "free" button, and you'll probably see a lot more items to be downloaded (unless you have recently run an update).

[Ken Simpson]

HI Hans,
Maybe I am being a bit slow today, but what is the error? It seems to be saying that there is an update for that resource available, but that it is a paid update (which you haven't purchased yet).

Is that not correct in some way? Am I misunderstanding the issue?

[HansK]

I have this resource and I believe its not a paid upgrade for me.
No problems, perhaps someone of the Accordance team can look into this.

Hans

[Ken Simpson]

Hi Hans,
best to email sales directly about this, or call if you are in the US - but I see you are not! email them at sales AT accordancbible DOT com

The forums aren't generally the best place for that sort of query.

Edited by Ken Simpson, 17 November 2012 - 04:54 AM.

[Helen Brown]

Actually it's fine to post here, as it means there is an issue with the posting of the module, but we're too busy at SBL to look into it now. Please remind me in a week.

[HansK]

Reminder for Helen :-)

[Michael J. Bolesta]

Reminder for Helen :-)

Hans, were you aware that you can send her a private message via the Forum? Click the open envelope in the upper right corner (two icons to the left of your sign-in name.

[HansK]

Thank you Michael,

Yes, I am aware of this feature. But, I think more people are helped here as I believe more have a problem with updating.

Hans

[HansK]

Helen, can you have a look at this ?
I did check and had a download of another update, the EU-LEM still hangs.

Hans

[Helen Brown]

Hans, We know that the various diacriticals and high ASCII characters are now causing problems for both the syncing to iOS and the downloading of updates. We are working on the issues and hope to have an update soon.

[HansK]

Thank you Helen, patiently waiting here.
There is some much to explore :-)

Blessings, Hans

[Joel Brown]

Hi, Hans. Sorry about the delays, but EÜ-LEM should be working properly for updates now.

[HansK]

Thanks!! It works now :-)