. When should I expect to see that credit gone?Soli Deo Gloria,
Randy
Still showing a credit
Started by
Randy Cue
, Dec 26 2012 05:08 PM
8 replies to this topic
#1
Randy Cue
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Posted 26 December 2012 - 05:08 PM
I used the gift cards that I received for Christmas earlier in the day today. My account still shows that I have the full amount as a credit. I would hate to try to spend it a second time . When should I expect to see that credit gone?
Soli Deo Gloria,
Randy
. When should I expect to see that credit gone?Soli Deo Gloria,
Randy
#2
Helen Brown
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Posted 27 December 2012 - 12:52 AM
Randy, we are looking into the issue, it should be gone when the purchase actually goes through.
Helen Brown
OakTree Software
OakTree Software
#3
Randy Cue
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Posted 27 December 2012 - 08:59 AM
Helen, I just assumed the purchased had already gone through. I got a receipt for the amount I spent over the gift card amount, and my purchases have already been downloaded to my computer. If you wish to spend it again, I would be happy to oblige 
.
Soli Deo Gloria,
Randy
.Soli Deo Gloria,
Randy
#4
Jordan S
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Posted 27 December 2012 - 09:40 AM
Same is true for me. Still showing a credit.
#5
Randy Cue
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Posted 27 December 2012 - 07:17 PM
Credit all clear now. Thanks everyone.
Soli Deo Gloria,
Randy
Soli Deo Gloria,
Randy
#6
Helen Brown
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Posted 28 December 2012 - 05:26 AM
Our techs have corrected a bug in this, but if it happanes again, please let us know.
Helen Brown
OakTree Software
OakTree Software
#7
Niko
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Posted 28 December 2012 - 06:53 AM
My account still shows credit that I am pretty sure I spent already.
#8
Helen Brown
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Posted 28 December 2012 - 07:29 AM
Yes, that was left over before the last fix, I have corrected it now.
Helen Brown
OakTree Software
OakTree Software
#9
Niko
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Posted 28 December 2012 - 05:05 PM
Thank you.
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