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Accordance on iOS Does not Start


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#1 wrongway

wrongway

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Posted 15 January 2013 - 12:39 PM

I have the current version if iOS (I think) but when I try to start it all I get is the splash screen.  I have not tried this, deleting the app and reinstalling to see what happens.  Has anyone else seen this?

 

Thanks

Larry

 



#2 Rick Bennett

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Posted 15 January 2013 - 02:01 PM

We have received intermittent reports of this happening, but have not tracked down the precise issue. We do believe it is corrected in the current rev for new installs, but there have been a couple reports that have come in even with the new version.

 

First, can you send us the crash reports? See here for a description of how to do this.

 

Before re-installing try this:

 

Make sure you have the latest version. Search for Accordance in the App Store. If the button next to the app says 'OPEN' then you have the latest version. If it says 'INSTALL' or 'UPDATE' you probably don't have the newest version.

 

Next, Kill Accordance: Home Screen > double-tap home button > press and hold Accordance icon > close app.

 

Then, iOS Settings > Accordance > Application Startup > Removed Saved Session 'ON' and Reset Highlights 'ON'. Last, try to re-launch the app.

 

If this does not work you may have to re-install the app. 

 

I hope this helps.


Rick Bennett
Director of Content Development
iOS Working Group





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