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Internet connection timeout


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#1 johnlee

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Posted 21 May 2013 - 02:25 AM

When I use "Easy Install" or "Content Updates", I can login and see the list of downloadable modules. But when I click "download", the download process bar won't begin and after a while, a error of "Internet connection timeout" will pop up.

 

For reference, I have changed my login name previously, but I have already logged out and logged in again with my new login ID in "Easy Install". Thank you!

 

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#2 johnlee

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Posted 21 May 2013 - 06:03 AM

I found that the problem is related to my network. In my office's network, they have updated the firewall setting, and it caused this problem, while I can download these updates in another network. Is there any information I should provide to my network admin to change the firewall's setting?



#3 Helen Brown

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Posted 21 May 2013 - 06:20 AM

I suspected that it was a firewall issue, but we cannot provide information on getting around it, except to try another location.


Helen Brown
OakTree Software

#4 johnlee

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Posted 21 May 2013 - 09:02 AM

I see, thank you!






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