JoshPannell Posted November 20, 2013 Share Posted November 20, 2013 Accordance crashed on me. Whenever I try to open it Accordance crashes again. I have uninstalled and reinstalled Accordance and it is still not working. Link to comment Share on other sites More sharing options...
Joe Weaks Posted November 20, 2013 Share Posted November 20, 2013 Josh, Ick. Are you a new user/installer? Or do you mean, "It worked great yesterday and the last 5 months, but suddenly it now won't work"? Or have you just upgraded something? What is your system configuration? A good thing to try is to trash your accordance preferences. Let me know if you need help with that. Link to comment Share on other sites More sharing options...
JoshPannell Posted November 20, 2013 Author Share Posted November 20, 2013 (edited) I've been using Accordance for years. I have not updated recently. What do you mean by "trash your accordance preferences"? Edited November 20, 2013 by JoshPannell Link to comment Share on other sites More sharing options...
Joe Weaks Posted November 20, 2013 Share Posted November 20, 2013 (edited) Figuring out what's wrong is harder if you don't have something that triggered it, like I just updated to Mavericks or I just installed this utility, etc. Have you restarted? sorry but, gotta ask. If a reboot doesn't fix, then I'd remove the preference files. Quit Accordance Open your Library Folder. To do so, go to the Finder, and then hold down the option key while you select menu item: Go/Library Open the folder /Preferences Drag to the desktop the folder /Accordance Preferences (make sure it removed the folder from the Preferences folder, not just copying it) Also drag to the desktop the 2-4 pref files with names that start with com.OakTree Restart Accordance, which will recreate fresh preference files Report back if that helped Edited November 20, 2013 by Joe Weaks Link to comment Share on other sites More sharing options...
JoshPannell Posted November 20, 2013 Author Share Posted November 20, 2013 Went through this process, it is still crashing at startup with the same crash report being displayed. Link to comment Share on other sites More sharing options...
Joe Weaks Posted November 21, 2013 Share Posted November 21, 2013 Well, Josh, the next step will have been to reinstall which you said you've done. So, I'm guessing the next step is to try to open it and get the crash, then open the application called Console, and see if there are any messages including a crash log and paste it here. Josh, normally and OakTree staff would have already contacted you, but this is their busiest week of the year with the big professional conferences. I and other users always try and pitch in this week, but ain't perfect. Link to comment Share on other sites More sharing options...
Λύχνις Δαν Posted November 21, 2013 Share Posted November 21, 2013 (edited) Have you tried moving the highlights file out of the way. It seems a bit prone to corruption preventing startup at times at least from what I've read. BTW, you would naturally want to back it up first. It contains all your highlights. If moving it out of the way and then starting works then you'll want to restore a backup of it. Thx D Edited November 21, 2013 by Daniel Semler Link to comment Share on other sites More sharing options...
SWC Posted November 21, 2013 Share Posted November 21, 2013 Josh... try calling tech support at 407-339-0266 during office hours (9:00 AM - 6:00 PM) Eastern Time Monday - Friday If all the lines are busy... be sure and leave your name & phone number... your time zone... and a brief description of the help you need. They can also be reached at: support@accordancebible.com Link to comment Share on other sites More sharing options...
Steve King Posted November 21, 2013 Share Posted November 21, 2013 I have had this happen in the past and just went to an earlier saved session. That seemed to do the trick. Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now