I/O error #0 in the file "Timeline"

[Paul Daunno]

On my iMac I have 2 users, one for me and one for my wife. My user is not having this issue only hers. When starting Accordance the error "I/O Error #0 in the file "Timeline"" occurs followed by "I/O Error #0 in the file "User Items"" occurs. Accordance stays running but no workspace is displayed. File->Open will open a workspace right after this occurs.

 

Is there a way to correct this?

[Paul Daunno]

This issue is continuing to happen when starting Accordance in my wife's login. Is there something I can do to debug this and hopefully fix it? I am running Accordance 10.4.1 on Mavericks.

[Ryan Mudge]

Hi Paul,

 

I would recommend checking the Accordance permissions when your wife is logged in.

 

To Find the Accordance Folder In Mavericks, click on the Finder and then look to the upper menu for "GO". In here go to COMPUTER and then to MACINTOSH HD. Open LIBRARY and then you will see APPLICATION SUPPORT. Accordance should be in there.

If you do not see the Accordance Folder here, go back to 'GO' and click on it while holding the option key. You will see the word 'Library' in that menu.... select it and then go to 'Application Support. In here you will see Accordance.

When you see the Accordance Folder, Hold down on the CONTROL key and click on the Accordance Folder. In the menu that comes up, go to 'Get Info". In that Get Info Window, look to the bottom and you will see a yellow padlock. Click it to open and input your computer password. (If you do not see the yellow padlock, open Sharing & Permissions by clicking the triangle to the left of it.) You will then see it.

Once the lock is open, look for your wife's name and make sure she has Read and Write privileges. If you do not see her listed, you will need to add her as Administrator . Click on the + symbol at the bottom and you will see her log in as (me). Select her name. You may have to do that 3 or 4 times in order for the Mac to realize it but, when you see her log in listed in the permissions column, change the privileges to read and write.

Look to the bottom and you will see a settings gear. Click on the gear and If you see "Make ____(me) the owner", click on this then Select (click) on your name and go to the gear again and Select 'Apply to Enclosed Items" ........Confirm by clicking OK in the dialog box.

Let us know how it turns out...

Ryan

[Paul Daunno]

Hi Ryan,

 

That appears to have fixed the problem. I no longer get the startup errors when Accordance starts in her login.

 

Thank you!