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Active internet connection not found during Easy Install

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#1 JLindblom

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Posted 31 August 2014 - 02:13 PM

I upgraded to the Essential collection about a week ago. I have been trying to download the update via Easy Install ever since and keep on getting a pop up saying that "No Active Internet Connection is Found". My internet is working fine. I have completely uninstalled and reinstalled Accordance and I am still getting the same error.



#2 Dan Francis

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Posted 31 August 2014 - 02:34 PM

I am not sure what the issue might be but I was getting a similar error last week when checking for updates. I just tried now and had no issue. Try restarting ( I am guessing you already had). I had assumed Accordance might have been having server issues, but I know after restarting for another reason I have not seen the error again.

 

-Dan



#3 JLindblom

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Posted 01 September 2014 - 12:22 AM

I've restarted multiple times now, still no progress. I may try a wired connection tomorrow. Not sure what is going on.



#4 Joel Brown

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Posted 01 September 2014 - 06:43 AM

Are you running the latest version of Accordance, 10.3.4.2?


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#5 JLindblom

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Posted 01 September 2014 - 08:55 AM

Yes- everything is up to date. I have uninstalled everything, then reinstalled, Tried restarting and the Easy Install won't load just says no active connection. When I click on updates in the easy install "window" that loads fine.

#6 JLindblom

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Posted 02 September 2014 - 09:27 AM

I have figured out the issue. X3Watch was blocking the internet connection. I had to uninstall the program in order to download. Does anyone know if there is a workaround for this while it is installed?



#7 Joel Brown

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Posted 02 September 2014 - 09:31 AM

If you can mark certain domains as safe, I would ensure each of the following domains are marked properly:

accordancebible.com

accordancefiles1.com

accordancefiles2.com
accordancefiles3.com
accordancefiles4.com
accordancefiles5.com

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#8 mscargill

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Posted 24 September 2014 - 12:11 PM

I'm not aware I have X3Watch on my very recently replaced iPad2 - brand new model from the Apple store owing to a failing battery on the old one - but I am getting the same message as I try to reinstall all my Accordance purchases. Of course I do have a properly functioning wifi connection. I have deleted and re-installed the app and switched off and on the wifi connection on the iPad and rebooted the iPad but all to no avail. I would be grateful for a solution from Accordance please. Thank you.



#9 mscargill

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Posted 25 September 2014 - 02:51 AM

All now sorted. Perhaps it was a server issue but I have now been able to download all that I need to on my iPad 2 (which I won't upgrade to run on iOS 8).

#10 gkpurcey

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Posted 22 November 2014 - 07:26 PM

I had a very similar issue. In version 10 when I tried to view the "easy install" button, I would get an immediate message about an "active internet connection not found" even though my internet was working fine.

When installing version 11, I could not get past the "verify Accordance" screen, as it would pop up the same message.

 

I contacted Accordance support, and they told me to try changing a setting in Internet Options (available from the Control Panel in Windows).

 

Here's what they suggested that I try:

 Open Control Panel,

 Click on  "Internet Options"

 Choose the "Advanced" tab

 In the section labeled "Settings", scroll down until you see the subheading "Security"

 Scroll down a little farther until you will see a choice that you can click on called "Use TLS 1.0"

 Click the box

 Then choose Apply

 

My easy install now works fine. I installed v 11, and it also works fine.

 

Hope this helps someone else.

 

Kudos to Billy in Accordance support for the help!

 

 

 







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