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Accordance has been unable to verify its status online...


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#1 pastorpaul94

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Posted 22 November 2014 - 02:57 PM

When I attempt to launch Accordance, I get the message "Accordance has been unable to verify its status online for over 7 days. The program is now disabled until you are able to validate online" and then it crashes.

 

I do not remember a time when I was offline in the last 7 days. Safari and all other programs that require online access have been and are currently not experiencing any issues.  

 

I am running Yosemite 10.10.1 on an iMac, Mid-2011. I tried validating the proxy settings and re-installing Accordance 11 to no avail. I also checked my account online and have not seen any problems I can identify. 

 

Any ideas on what the program is looking for and how to overcome this? I cannot use the program at this time. 

 

Thanks! 



#2 Ken Simpson

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Posted 22 November 2014 - 03:35 PM

Hi Paul, at the risk of making some unwarranted assumptions, I think the issue is in the proxy settings. They need to be unchecked, not just “validated"

 

Please see Helen’s post here for detailed instructions.


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#3 pastorpaul94

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Posted 22 November 2014 - 03:39 PM

Thanks for responding, Ken. When I say "validated" I mean that I checked to make sure the proxy settings were correct. Auto Proxy and Automatic Proxy are unchecked and Use Passive FTP is checked. 


Edited by pastorpaul94, 22 November 2014 - 03:39 PM.


#4 Ken Simpson

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Posted 22 November 2014 - 04:07 PM

OK, virus checkers? Little Snitch or Hands-off?

 

All of them have been known to cause issues.


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#5 Ken Simpson

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Posted 22 November 2014 - 10:16 PM

Have you tried the hint found here?


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#6 Helen Brown

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Posted 23 November 2014 - 12:41 AM

Paul:

 

The issue is simply that your Accordance status was set by the office to be temporary which requires an on-line log-in at least once a week. This happens behind the scenes as long as you did let Accordance save the login info. Unfortunately there is a bug which does not allow you simply to log in and remedy that status. The bug is fixed for 10.0.3, and a beta version is now available from our support staff that you can use if you are currently locked out.

 

We apologize for the inconvenience and hassle.


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#7 Ken Simpson

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Posted 23 November 2014 - 03:19 PM

. The bug is fixed for 10.0.3, and a beta version is now available from our support staff that you can use if you are currently locked out.

 

 

 

I presume Helen means 11.0.3, not 10.0.3... :)


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#8 Ken Simpson

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Posted 23 November 2014 - 04:12 PM

And remember that the PTB are all busily beavering away at ETS/SBL - well SBL now. When they finish there they will start the advertising about whatever sales there may be for BF/CM. (I have absolutely no insider knowledge on this.)


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#9 pastorpaul94

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Posted 23 November 2014 - 09:06 PM

Thanks, Mithril,

 

I did call the tech number and they sent me a link to the beta. You're right, it's not suppose to happen and should be corrected in the future update. I guess it's due to the fact that I purchased a resource on a payment plan. It attempts to validate my status every 7 days.

 

The second time I opened the beta version it worked! 

 

Thanks for your help too, Ken, 

 

Can't wait to hear what's coming for BF/CM! 


Edited by pastorpaul94, 24 November 2014 - 05:26 PM.


#10 Mike Hendricks

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Posted 06 December 2014 - 04:47 PM

I am having the same problem again today.

I received a call from tech support a couple weeks ago and we worked out removing some preference files, but now it's doing it again and I can't find the files to remove again.

 

Any help would be appreciated.

It's unfortunately, because I teach part-time at our church and many times don't use Accordance until the weekend...and tech support is closed.

 

Mike



#11 Helen Brown

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Posted 06 December 2014 - 08:49 PM

According to the notes on your contact, you can go to user/Library/Preferences/Accordance Preferences and remove the General file. This will allow you to log in and validate Accordance. To see the user/Library open the Go menu in the Finder and press the option key.

 

Tech support does monitor email requests all weekend, though we hope our techs do take some time off!


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#12 PastorDavid

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Posted 06 December 2014 - 10:36 PM

I had this problem this morning. I eventually went into my Accordance files folder, then to user notes. I double clicked on a user note, which opened the note in a new Accordance workspace. I again got th unable to validate message, but Accordance did not immediately crash. Withouth clicking away the pop-up message (which would have caused it to crash), I was able to access the menu and go to easy install. This apparently performed the required login, and I haven't had any more problems.
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#13 filipeamoreira

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Posted 18 January 2015 - 10:10 AM

I'm having this issue with version 11.0.3. After seeing this message Accordance crashes with this error:

 

Accordance Crash Log
Program Version: 11.0.3
OS Version: 10.10.1
 
Message: Access violation
Call trace:
  $2F707061
  $000D7D1A
  $000D7B1A
  $004C9096
  $004BC3E9
  $0006662E
  $9ADC1AD6
  $9475CB06
  $9475C5B4
  $947D7FFF
  $94715121
  $94714696
  $947144FB
  $9ADB0178
  $9ADAFD83
  $9AF557F4
  $9AF42B6A 
 
Can anyone help me?


#14 Craig Chapin

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Posted 23 April 2015 - 02:43 AM

I am having the same issue as well.  When I try to launch Accordance, I get a dialog that reads, "Accordance has been unable to verify its status online for over 5 days.  Please login to Easy Install to prevent interruption to your Accordance usage.  If Accordance is unable to verify after 7 days, it will be disabled until it can go online and verify its current status."

 

When I click the OK button, I get another dialog, which reads, "Accordance has unfortunately crashed.  You can view the crash log in Console.app, or find it in your ~/Library/Logs/DiagnosticReports folder."  When I click the "Display Crash Log" button, this is what appears.

 

Accordance Crash Log

Program Version: 11.0.4
OS Version: 10.10.3
 
Message: Access violation
Call trace:
  $00000000
  $000D78EA
  $000D76EA
  $004C9FA6
  $004BD2D9
  $000661AE
  $945D49E6
  $98B9D006
  $98B9CAB4
  $98C1854F
  $98B54531
  $98B53AA6
  $98B5390B
  $945C08F8
  $9476D6FA
  $9476D319
  $9476D23E 
 
My Network preferences check out.  I do have Little Snitch installed, but every rule for Accordance is green-lighted.  I'm using version 11.0.4 of Accordance on OS X 10.10.3, so the problem corrected by the 10.0.3 beta is presumably included.
 
Right now I don't seem to be able to launch Accordance at all.  When this has occurred in the past (it happens every week), a second attempt to launch it would succeed, and I could log in at that point.  That doesn't work now.


#15 Joel Brown

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Posted 23 April 2015 - 11:36 AM

Craig, I am sorry about the crash, but thanks to your help, it is confirmed fixed in the soon-to-be-released 11.0.5.  In the meantime, it seems that either you are still blocking some internet access via Little Snitch, or your online credentials haven't been saved, so Accordance can't confirm your status automatically.

 

If you contact tech support, they should be able to get you up and running ASAP, until 11.0.5 is released.


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