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Accordance crashes while trying to change preference settings


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#1 davidmedina

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Posted 31 January 2015 - 12:51 AM

This started happening after the last Accordance 11 desktop update. 

 

Whenever I open Accordance preference and try to select User Notes preference Accordance crashes. It has done it 4 times in a row. 

 

I am running the latest iMac 27 inches running the latest Yosemite OS. 


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#2 Mutien Chen

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Posted 31 January 2015 - 12:49 PM

I am not sure this will help or not. I encountered similar problem.

For me, after I ran through the "Setup Assistant" in the "Help" from the menu bar, It solved the problem temporarily. 



#3 davidmedina

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Posted 01 February 2015 - 08:39 PM

I can click on any of the preference and works but as soon as I try to click on the User Notes preferences Accordance crashes.


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#4 Helen Brown

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Posted 02 February 2015 - 04:10 AM

This bug was supposedly fixed in the latest version. If you have updated, I would remove all the User Notes from the Library, and then add them back one at a time, and see if the Preferences still crash.


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#5 davidmedina

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Posted 02 February 2015 - 12:46 PM

Helen, I moved all my user notes out of the Accordance files folder. Restarted Accordance and now the User Notes preference are no longer available under the Preferences.

 

So, I created a new User Nots and now the USer Notes preferences shows up under preference but still causes Accordance to crash.


Edited by davidmedina, 02 February 2015 - 12:47 PM.

"Do not be conformed to this world, but be transformed by the renewal of your mind, that by testing you may discern what is the will of God, what is good and acceptable and perfect." Rom. 12:2
 
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#6 Bret Hicks

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Posted 02 February 2015 - 01:56 PM

I am having the same problem....

 

 

In Christ,

 

 

Bret



#7 Helen Brown

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Posted 03 February 2015 - 01:42 AM

Sorry for the hassles. I meant to remove them from the Library panel, not the files from Accordance Files. I would try removing the User Notes preferences from your user/Preferences/Accordance Preferences folder. Then add back your Notes files one by one, simply by opening them.


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#8 davidmedina

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Posted 03 February 2015 - 02:35 PM

Helen, still crashes after doing what you suggest. 


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#9 Helen Brown

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Posted 04 February 2015 - 05:55 AM

Then please share your screen with tech support so they can find a solution.


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#10 davidmedina

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Posted 05 February 2015 - 09:50 PM

Thanks Helen. How do I do that?


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#11 Helen Brown

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Posted 06 February 2015 - 08:54 AM

We mainly use Skype or TeamViewer, but you can first email support and ask them to contact you. On Skype they are oaktreesupport.


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#12 Bret Hicks

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Posted 02 March 2015 - 03:29 PM

Has there ever been a resolution to this problem?  I tried doing the things Helen mentioned above, but Accordance still crashes if I try to go into the preferences for user notes.

 

 

In Christ,

 

 

Bret



#13 Helen Brown

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Posted 02 March 2015 - 03:39 PM

Can you remove the User Notes preferences file from your user/Library/Preferences/Accordance Preferences folder? Then add the Notes back one by one and check the Preferences in Accordance each time.


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#14 Bret Hicks

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Posted Yesterday, 08:25 AM

Helen,

 

When I delete the user notes file as you indicate and open Accordance, there is no "user notes" in the Accordance preferences dialog.  As soon as I add a note - any note, including the sample note that comes with Accordance - and try to go to the 'user notes" tab within the preferences dialog, Accordance crashes.

 

In Christ,

 

 

Bret



#15 Helen Brown

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Posted Yesterday, 03:34 PM

I am suggesting that you remove the User Notes settings file in the Finder. It is in user/Library/Preferences/Accordance Preferences, and to see the user/Library you can press option as you open the Go menu.

 

Removing all User Notes may empty that file but it won't delete it. If the remainder is corrupt it may be causing the crash. Delete it and Accordance will create a new file when you add back a set of Notes.

 

Please call tech support if this does not help you.


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#16 Bret Hicks

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Posted Today, 08:52 AM

That is what I did.  I would then open the notes files - including the sample note files from finder as well.  And Accordance would crash if I tried to go to the user notes tab in the preferences dialog.  I will try to call tech support.

 

In Christ,

 

 

Bret






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