Jump to content


Photo

Accordance crashed on Mac OS 10.10.2


  • Please log in to reply
11 replies to this topic

#1 tabenroth

tabenroth

    Member

  • Members
  • Pip
  • 4 posts
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 04 February 2015 - 11:58 AM

Hey All,

 

I open my Accordance and then it crashes. I have tried reinstalling and deleting all my prefs but to no avail. Please see screen shots. 

 

In His Grace,

 

Tim

Attached Files



#2 Joel Brown

Joel Brown

    Administrator

  • Admin
  • 3,177 posts
  • Gender:Male
  • Location:Houston, TX
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows

Posted 04 February 2015 - 12:09 PM

Tim, try updating to Accordance 11.0.4 and see if this helps:

 

http://www.accordanc...tallers/#Acc-11


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#3 tabenroth

tabenroth

    Member

  • Members
  • Pip
  • 4 posts
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 05 February 2015 - 07:29 AM

Joel,

 

Done no luck :(. Thanks though.



#4 Joel Brown

Joel Brown

    Administrator

  • Admin
  • 3,177 posts
  • Gender:Male
  • Location:Houston, TX
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows

Posted 05 February 2015 - 08:35 AM

Would you mind posting the crash log that you receive here?


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#5 tabenroth

tabenroth

    Member

  • Members
  • Pip
  • 4 posts
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 06 February 2015 - 08:50 PM

Joel,

Thanks for your help after the check in reached 7 days I was able to log back in and it started working. However, if this helps please see below.

 

In His Grace,

 

Tim

 

Accordance Crash Log
Program Version: 11.0.4
OS Version: 10.10.2
 
Message: Access violation
Call trace:
  $00000000
  $000D78EA
  $000D76EA
  $004C9FA6
  $004BD2D9
  $000661AE
  $982D3C26
  $9A41EB36
  $9A41E5E4
  $9A49A02F
  $9A3D7151
  $9A3D66C6
  $9A3D652B
  $982C22D8
  $982C1EE3
  $98467958
  $0005CFF1 


#6 ryangeer

ryangeer

    Silver

  • Active Members
  • PipPipPip
  • 126 posts
  • Gender:Male
  • Accordance Version:11.x

Posted 12 February 2015 - 09:59 PM

I'm having the same problem with the same error messages. This happened before and then just went away. It seems to happen when I don't use Accordance on this computer for several days--and it's just a little frustrating.



#7 ryangeer

ryangeer

    Silver

  • Active Members
  • PipPipPip
  • 126 posts
  • Gender:Male
  • Accordance Version:11.x

Posted 12 February 2015 - 10:02 PM

Accordance Crash Log

Program Version: 11.0.4
OS Version: 10.10.2
 
Message: Access violation
Call trace:
  $004BE418
  $000D436B
  $000E366F
  $000E41EE
  $000CFCCE
  $000D7868
  $000D76EA
  $004C9FA6
  $004BD2D9
  $000661AE
  $9AC22C26
  $98661B36
  $986615E4
  $986DD02F
  $9861A151
  $986196C6
  $9861952B 


#8 ryangeer

ryangeer

    Silver

  • Active Members
  • PipPipPip
  • 126 posts
  • Gender:Male
  • Accordance Version:11.x

Posted 12 February 2015 - 10:05 PM

After the 6th or 7th time attempting to open the app, I got the message "unable to load last session, starting a new one" and then the app started.



#9 peguard

peguard

    Member

  • Active Members
  • Pip
  • 13 posts
  • Gender:Male
  • Location:Jerusalem (Israel)
  • Interests:Biblical Studies, Archeology, Classical and Jazz music
  • Accordance Version:9.x

Posted 18 February 2015 - 01:49 AM

Hi, I am having a similar problem. Starting the program, appears the message "Accordance crashed or was not quit properly...", and recovering the last saved session it gets stuck. I have tried several times cancelling the recovering, or to close all windows; I have reinstalled with the Accordance 11.0.4 installerbut the problem still persists. Last time it crashed and, following, is the information:

 

Accordance Crash Log

Program Version: 11.0.4
OS Version: 10.10.2
 
Message: Access violation
Call trace:
  $936A5148
  $9368D3F5
  $96A5FECE
  $96A5F9F1
  $969970D3
  $96B44624
  $9698E651
  $9698D62C
  $9698D493
  $96A69609
  $96A5F578
  $96A5F7FF
  $96AB223F
  $96997CB0
  $96B44624
  $9698E651
  $9698D62C 
 
How can I start a completely new session? or what else can i do? Right now I cannot use the program at all.
 
Thanks for your assistance and I look forward to solve this problem.
 
Pedro Guardiola

Edited by peguard, 18 February 2015 - 01:52 AM.


#10 Joel Brown

Joel Brown

    Administrator

  • Admin
  • 3,177 posts
  • Gender:Male
  • Location:Houston, TX
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows

Posted Yesterday, 03:26 PM

Pedro, I apologize for the delayed response.  Have you tried starting up in Safe mode by holding down the Option key?  From that dialog, you can select to remove the Startup Session.  See if this helps!


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#11 mevans01

mevans01

    Member

  • Members
  • Pip
  • 1 posts
  • Accordance Version:11.x
  • Platforms:Mac OS X, iOS

Posted Yesterday, 11:32 PM

I just started having this problem also.  It also crashed on safe mode.  I re-installed the software, and no luck.  Still crashing on regular start up and safe mode.  I was going to upload a crash report as an .rtf file but it said "you aren't permitted to upload this kind of file."  So I sent the crash data in an email to your support@ address.



#12 Ken Simpson

Ken Simpson

    Platinum

  • Accordance
  • 1,896 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Orthop´┐Żdic Surgery
    Yosemite 10.10.1
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted Today, 06:48 PM

Hi mevans01,

 

you can upload almost anything if you zip it first.

 

(P.S.  it helps us be more friendly if you pop your name at the bottom in your sig sometime - :ph34r: )


Regards
Ken
Lead Australian Accordance Demonstrator

Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users