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Accordance doesn't start


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#1 rokas

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Posted Yesterday, 01:26 AM

When I start Accordance, I get pop-up telling me that Accordance crashed and asking me whether I want to restore the previous session. If I click "No", Accordance flashes for a millisecond with default Bible open and then closes. The process is still running in the background though (seen by Task Manager). If I click yes, nothing happens, with process again running in the background.

 

The thing is, Accordance hasn't crashed. I merely turned it off and then restarted my operating system.

 

The same thing happens whenever I install a new update (case in point 11.0.5 and 11.0.6, not sure about 11.0.4) and during installation process I let the installer to close Accordance.

 

The only solution so far was to reinstall version 10 and then to reinstall version 11. Merely reinstalling the latest update doesn't work.

 

My specifications:

Accordance 11.0.6

Windows 7 Home Premium SP1


Edited by rokas, Yesterday, 01:27 AM.


#2 Helen Brown

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Posted Yesterday, 01:42 AM

I think our Windows developers will need to look into this report, and with the holiday weekend it may take a few days, but I will ensure that they see it.


Helen Brown
OakTree Software

#3 rokas

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Posted Yesterday, 02:01 AM

Thank you, Helen!



#4 Orly Margolis

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Posted Today, 09:47 AM

Rokas,

 

Do you still get the popup saying that Accordance crashed, every time you run the program?

 

If you do, could you send me your StartupSession.Accord from C:\Users\YOUR USER NAME\AppData\Local\Accordance\Accordance Preferences ?

 

Do you mind using TeamViewer to show me how this happens to you?  I cannot reproduce this on my machine.


--Orly





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