Bryan Bowers Posted December 9, 2015 Share Posted December 9, 2015 Howdy, I am hoping someone can point me in the right direction. I've been using Accordance for a while on my Macbook Pro. The files are located under the /Documents folder. I setup syncing for Dropbox on both the iPad and the MacBook Pro and performed syncs. Unfortunately, I do not see my notes or highlights from one device to another. Thanks,Bryan Link to comment Share on other sites More sharing options...
theblackbluejay Posted December 9, 2015 Share Posted December 9, 2015 Hi Bryan, I am having the same problem. I was able to sync my highlights between my iPhone and my iPad, but I have been unable to sync between either device and my Macbook Pro. Joel was helpful the last time, and I'm sure he will come through for us now as well. David 1 Link to comment Share on other sites More sharing options...
Mike Garrity Posted December 9, 2015 Share Posted December 9, 2015 (edited) Make sure that highlight syncing is selected in Preferences > Syncing: If highlight syncing is turned on, then could you post a screenshot of the two highlight folders that Accordance is trying to keep in sync: <user>/Documents/Accordance Files/Highlights <dropbox>/Apps//Accordance/Highlights If needed, you can call support at 407-339-0266 or Skype at: oaktreesupport. Office hours are Monday - Friday, from 9 a.m. - 6 p.m. Eastern. Mike Edited December 9, 2015 by Mike Garrity 1 Link to comment Share on other sites More sharing options...
Bryan Bowers Posted December 9, 2015 Author Share Posted December 9, 2015 Hi Mike, yes all options (including highlights) are selected. Here are the folder contents Apps folder in Dropbox: Docs folder on Mac: Hopefully the pictures will come through. If not, maybe I can email them to you? Thanks so much! Doesn't look that the pictures came through. Here are links to download them from DropBox: Apps folder - https://www.dropbox.com/s/935n8wx3q9m8u6l/apps.jpg?dl=0 Docs folder - https://www.dropbox.com/s/uh2k8delp6orh3y/docs.jpg?dl=0 Thanks,Bryan Link to comment Share on other sites More sharing options...
Mike Garrity Posted December 9, 2015 Share Posted December 9, 2015 Bryan, it looks like Dropbox created some "conflicted" copies after a sync yesterday. I would: remove the two conflicted copies of "My Highlights (TK421 ..." in your Dropbox folder and your Accordance Files folder. Do a manual dropbox sync again on your MacBookPro. Check both folders for a single copy of My Highlights If you have a single My Highlights then I would reset the user content on your iPad: "Quit" Accordance Mobile Open Settings > Accordance > Application Startup and select " Reset User Content" Open Accordance Mobile and perform a Dropbox sync. Accordance Mobile should delete the old user content and download a fresh copy of each file. Let us know how it goes, Mike Link to comment Share on other sites More sharing options...
Bryan Bowers Posted December 10, 2015 Author Share Posted December 10, 2015 Awesome sauce! It appears to be working now. Thanks so much for the assist! Link to comment Share on other sites More sharing options...
ddoyle777 Posted December 18, 2015 Share Posted December 18, 2015 One suggestion I'd make is to have a backup of these files somewhere that isn't part of the syncing copies. I copy my /Documents/Accordance folder to an external USB drive a couple of times a week and definitely after a long work session where I've made a bunch of highlights and notes. 1 Link to comment Share on other sites More sharing options...
JTG Posted January 23, 2016 Share Posted January 23, 2016 Is anyone else running into syncing issues through Dropbox? I can't say that syncing never works, but it is sporadic. None of the changes I've made in the last 24 hours are showing on my iOS devices. When I trigger sync it says, "Nothing to sync." Any ideas? Link to comment Share on other sites More sharing options...
Scott Knapp Posted January 23, 2016 Share Posted January 23, 2016 Have you checked your remote Dropbox contents to make sure the changes you made in the desktop app are actually being uploaded? Link to comment Share on other sites More sharing options...
Mike Garrity Posted January 23, 2016 Share Posted January 23, 2016 Hi JTG, Could you please post a screenshot of the two highlight folders that Accordance is trying to keep in sync (show expanded subfolders): <user>/Documents/Accordance Files/ <dropbox>/Apps//Accordance/ There might be a duplicate/conflicted copy that prevents your iOS devices from seeing an update. Mike Link to comment Share on other sites More sharing options...
JTG Posted February 22, 2016 Share Posted February 22, 2016 Thanks for the help. It seems that there was something slowing down the syncing process. I just have to leave some time for the changes to take place. How quickly do you guys generally see changes saved on your Mac take to sync through to iOS devices? Link to comment Share on other sites More sharing options...
Bryan Bowers Posted February 22, 2016 Author Share Posted February 22, 2016 (edited) Usually right away. But I just started doing it. This might help explain things: Syncing only writes the files to the local disk on your iMac. If your files are large in size then it will take a while for the files to upload to the DropBox server once you sync on your iMac. Once they are uploaded to DropBox then your iOS can "see" the updates and merge them into your iOS device. Edited February 22, 2016 by Bryan Bowers Link to comment Share on other sites More sharing options...
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