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Library changes causes Acc 11.2.2 to hang/crash


Steve King

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If I add a folder to the library it adds a folder 'untitled' as you would expect. If I then type a new folder name Accordance hangs for a long time then crashes.

 

If I move a resource in the library then as soon as I try to type in the search box then the same thing happens, Accordance hangs then eventually crashes. I can make a number of changes to the library and I can then open a resource from the library but as soon as I start typing in any field the crash happens.

 

Here is the crash log from the first of these

 

Accordance Crash Log

Program Version: 11.2.2
OS Version: 10.11.5
 
Message: Access violation
Call trace:
  $A2E83970
  $91346A33
  $91135108
  $9134B5E0
  $9132D3A6
  $9133DC81
  $911757D5
  $913437A1
  $9117401C
  $9117492D
  $9117492D
  $91173588
  $91343158
  $9117310E
  $917B7CB9
  $917B79D2
  $917A1FC3 
 
Running on a macbook pro mid 2010.
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I would try removing the Library Cache from Accordance Preferences, so it generates a new file.

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Thanks Helen. That has solved the problem.

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  • 3 months later...

I am still having an issue with this although it is now Accordance 11.2.4

 

If I move a resource in the library and then type something in the search box Accordance crashes or just hangs until I force quit. So then I restart Accordance with the safe mode and remove the library cache as Helen suggested. This seems to solve the problem in that I am then able to move a resource in the library and then search for something.

However if I then close and reopen Accordance and move a resource in the library it crashes/hangs when I try to type something again so the problem has not been resolved.

 

Any ideas on what the problem could be?

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