Timeline Unsupported

[Heidi]

Please help.  Waiting for a call-back from tech support.

 

Performed a download and then another and another on the third downloading Accordance crashed and would no longer open.

 

I started in Safe Mode, per chatline support with customer service, checked remove startup session and launched.  The menu bar is visible.  I press File and a message appears:  "The file 'Timeline' appears to have an unsupported file type. Accordance cannot continue without this file. Please contact technical support".

 

We are running El Capitan on a  MacBook Pro with a Intel 2.5 GHz Core 2 Duo processor.

 

Any help?

 

Still waiting for Accordance Tech Support to call.

 

~ Heidi (/Mike)

 

 

Edited July 8, 2016 by Heidi

[Helen Brown]

We recommend making sure that your folder named Accordance that contains your modules and other files is in the correct location. Apple has changed the location it prefers these files to be installed.

This Accordance folder is in /Application Support/ (in either your Home (user) or your Mac HD Library). Please open both locations in separate Finder windows.

the old location:
Go/Computer/Macintosh HD/Library/Application Support/Accordance

and the new location
Go/Home/Library/Application Support/Accordance (in Mac OS X 10.7 and up, you have to press your option key to see the hidden Library underneath Home in the Go drop down menu)    
 
Check the contents of both folders. If the old location contains your modules (in the Modules/Texts and Modules/Tools folders) and the new location has nothing, or an empty folder, or a partial installation, then delete the folder in the Home location, and then drag (copy) the folder from the HD to the Home/Application Support folder.

Then, in any case, delete the Macintosh HD/Library/Application Support/Accordance folder.

Accordance should now run smoothly.
 

[Heidi]

Dang, that didn't work. I copied the entire file inducing the timeline data file.

[Helen Brown]

Do contact tech support again, please.

[Billy32792]

Hi Heidi & Mike,

 

I called you back twice earlier and went to voicemail both times. I left you messages. I have also emailed you instructions which should help, to your AOL email account that we have on record for you. Please look for that email and let us know if you need further assistance.

 

You can email us at support@accordancebible.com

 

Thanks,

 

Billy