Patrick McDonald Posted October 2, 2010 Share Posted October 2, 2010 Does anyone know when tech support is available? I'm trying to install Version 9 (Saturday morning), without success. Is tech support available at all today? It's difficult for me to call during the week when I'm at work. I'm not sure what to do. Link to comment Share on other sites More sharing options...
Helen Brown Posted October 2, 2010 Share Posted October 2, 2010 Tech support is normally available 9 to 6 EST. If you leave a message or send an email, we will try to getback to you out of hours. Please understand that we are very busy supporting users with the new upgrade, and may not be able to call exactly at the hour you request. Link to comment Share on other sites More sharing options...
Patrick McDonald Posted October 2, 2010 Author Share Posted October 2, 2010 Tech support is normally available 9 to 6 EST. If you leave a message or send an email, we will try to getback to you out of hours. Please understand that we are very busy supporting users with the new upgrade, and may not be able to call exactly at the hour you request. Thanks for replying, Helen. If I understand what you're saying, I need to call the tech support number during the week. Is that correct? They aren't normally available on Saturday? I downloaded the Version 9 installer and ran it. It seems to have installed Accordance 9 without any errors; but when I try to use Accordance it crashes. I'll try to reinstall it. Thanks for your help. Link to comment Share on other sites More sharing options...
Helen Brown Posted October 2, 2010 Share Posted October 2, 2010 Don't reinstall. Please try removing the Startup session from user/Library/Preferences/Accordance Preferences. You can call and leave a message anytime, I just don't promise when you'll get a callback. Link to comment Share on other sites More sharing options...
Patrick McDonald Posted October 2, 2010 Author Share Posted October 2, 2010 Don't reinstall. Please try removing the Startup session from user/Library/Preferences/Accordance Preferences. You can call and leave a message anytime, I just don't promise when you'll get a callback. OK, Helen. I talked to tech support. I now have Version 9 up and running. Thank you very much for the help. Link to comment Share on other sites More sharing options...
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