Help: Troubleshooting

Topics

Crash on Startup
Accordance Does not Find iOS Device on Network
Crash While Syncing
User Notes Too Large to Sync
System Settings
Sending a Crash Report

Crash on Startup

If Accordance fails to start up, go to the system Settings, scroll down to Accordance, and tap the Remove Last Save switch. This lets Accordance overcome a corrupted session. The setting defaults back to OFF after the next startup.

Accordance Does not Find iOS Device on Network

Accordance uses Bonjour to find and create the network connection between the Mac and iOS device. The iOS device broadcasts its availability and the Mac application searches for this broadcast on the local network. If the Mac app cannot see the iOS device please check the reasons below:.

  1. They must both be connected to the same local network over WiFi. The quickest way to check that is to make sure the name of the WiFi network they are connected to matches. For Mac OS X this is in the System Preferences>Network Pane. The Network Name for the Airport connection is what is important. For iOS, the network name is found in the Settings app under the Wi-Fi table row.
  2. Next check whether or not the MacOS X firewall (or third party firewall) is blocking the incoming Bonjour broadcast from the iOS device. You might try turning off the firewall (if it is on) and see if Accordance for Mac can see the iOS device broadcast. (You may need a restart of Accordance for Mac and/or a reboot for this to take effect).
  3. Avoid using both an active Airport connection and a wired (Ethernet) connection at the same time. This can sometimes confuse Bonjour. If that is the case, try turning off the wired connection and see if that allows Accordance for Mac to see the iOS device.
  4. You can download a utility called "Bonjour Browser" (which you can find via Google).This  checks to see if the iOS device broadcast is seen by your Mac. After you tap the sync toolbar icon on the iOS device, you should see _accordsync_tcp service entry and the name of your iOS device in the list.
  5. Some third party wireless access points or routers are not setup to support Bonjour by default.
  6. It is often easiest and fastest to set up a temporary "computer-to-computer" wireless network.  This Apple document describes how to do this on Lion, but applies to earlier OS as well. Note that you don't have to require a password for this network if you don't want to.

Crash While Syncing

Blank or garbled rows in the Library window of the iOS app may cause a crash when syncing. You can remove them like any other row in the Library view. Either swipe across the row, (hit the Delete button to confirm the deletion) or enter Edit mode using the "Edit" button in the top bar of the Library view, tap on the delete switch for the row in question, and then confirm the delete. Remember to tap the "Done" button in the top bar of the Library view when you are done editing.

User Notes Too Large to Sync

The iOS app cannot handle User Notes larger than 5 MB. If the Notes file is larger than 5 MB it will not be synced. Check the file size in user/Documents/Accordance Files/user Notes.

System Settings

Open system Settings, and scroll down to Accordance in applications. These settings apply to the next restart of the app, and default back to OFF.ios-gensettings

The Remove Last Save switch deletes all the session information. Use when Accordance fails to start up.

The Reset Highlights switch removes all currently installed highlights and restarts with a new default highlights file. Use to resolve issues with highlighting.

The Clear Download Cache switch removes the temporary folders used for Easy Install, module updates, and syncing with the desktop. Use when unable to complete a sync or download procedure.

Sending a Crash Report

If you get a repeatable crash, please send Support the details of how it happens. If we cannot replicate it we may ask you to send us the crash report from the iOS device. Instructions for this are posted in this Forum Topic.

 

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