Tips & Troubleshooting
 

Installation

First Time Installation

Q: How do I install my new copy of Accordance?

Installing an Upgrade

Q: How do I install version 11 when an earlier version is already installed on my computer?

Accordance 11 Not Found

Q: I just purchased Accordance 11 but when I try to install it, I get a message that says "Accordance 11 not found." What is the problem?

Installing new modules

Q: How do I install new modules?

Migrating Accordance

Q: How can I migrate Accordance from my old Mac or PC to my new one?

Reinstalling

Q: How do I reinstall Accordance?

Uninstalling Accordance

Q: How do I uninstall Accordance?

Accordance Won't Open

Q: What should I do if Accordance won't open?

FTP Error Blocks Downloads

Q: Why do I get messages such as "There was an error attempting to download the file via FTP. Please contact technical support," or "Active internet connection not found?"

Downloading

Q: Why can’t I download products from the My Products page?

Dock icon

Q: How do I get an icon for Accordance in the Dock or the Taskbar?