Sep 8, 2017 Helen Brown

Irma Updates

As many of you know, the "headquarters" and office of Accordance are located in central Florida, just a little north of Orlando. Therefore, like millions of other Floridians, we are watching the skies and the news, and preparing for the arrival of hurricane Irma on Sunday and Monday.

Irma We are located well inland and do not expect catastrophic damage or flooding, just the inconveniences of probably losing power and communications for a few days.

Our servers are all safely located out of state so you should experience no interruption of access to the website, or to downloads of products. Emails to us and voicemails will be stored until we can access them. Online orders that are charged successfully can be installed without delay.

We plan to close the office on Friday afternoon, and to reopen next week as soon as we have power and internet there, and our staff can safely travel in. We will deal with orders and emails from our homes when possible, but we ask for patience until we are fully up and running again.

We will post updates here and on our Twitter and Facebook pages as needed.

We appreciate your concern and prayers for the people of Florida, and the many other areas suffering from natural disasters at this time.

Sunday Sept 10, 7:30 a.m.

We are thankful that the projected track has moved west but we still expect dangerous tropical storm conditions tonight and tomorrow. We have prepared as well as we can, and now we put our trust in the Lord, and wait.

Monday Sept 11, 9 a.m.

Again we are thankful that Irma passed over us during the night. As far as we know, all our staff are safe at home, and some even have electric power. We have no idea yet whether we can open the office tomorrow. In the meantime those of our staff who have power and internet will attempt to answer your emails, voicemails, and orders.

Tuesday Sept 12, 10 a.m.

We have more staff online today, but there is a long way to go towards full recovery of services, and clean up of the mess left by Irma. We'll report again when our office is open and fully-staffed and we are able to provide LiveChat to our users.

Sunday Sept 17, 4 p.m.

Thankfully we can now report that we expect to open the office on Monday morning with full connectivity. This is our final update.

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