Victims of Success
Over the weekend, we learned to our chagrin that credit card orders being placed through our website were not authorizing successfully. True to Murphy's Law, this occurred on the weekend when we could do nothing to correct it. We therefore posted instructions on the website and forums describing how to get around the problem until we could get it fixed.
This morning we contacted the processing company and learned why credit card orders were no longer being authorized. It seems we had processed so many orders this month that we had exceeded some predefined cap on the amount that could be charged in a given month! We have now corrected the problem and taken steps to ensure it won't happen again. We do apologize for the inconvenience to those of you who tried to place an order over the weekend. Still, I can't help thinking that if you're going to have a problem, too many sales is a good problem to have. At a time when so many companies are struggling to survive, we're grateful to you, our users, for presenting us with the opposite problem!