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  1. Today
  2. There are some things technology can never replace what a human being can do. :-)
  3. @Kyle Young I'd recommend emailing Tech Support.
  4. Dr. Nathan Parker

    User Tool PDF Uploader Trouble 14.0.9

    This is a known issue on our list to resolve in a future update.
  5. Yesterday
  6. Donald Cobb

    How to define search ranges that work?

    Are you saving your search? (command+s)
  7. Is anyone else having issues converting PDFs to text as a user tool in Accordance 14.0.9? When I try: User tools > Import... > Create a New User tool > Interpret as: general > Ok I either get a list of page numbers with no text (as seen below) or each page of the PDF is presented as an image on each page. Let me know if I am doing something incorrectly or if User Tools is not the right application for what I am trying to accomplish.
  8. I'm now having the same problem as @Accordance Enthusiast. I've been using the most recent update to Accordance smoothly for months. Suddenly, Accordance crashed, logged me out, and made me recommit to the End User Agreement. When I reentered the login info, that same popup began appearing and hasn't stopped. Here's the Crash Log: Accordance Crash Log Crashed at: 16:20:7:409 On: 27 of Mar, 2024 Mountain Daylight Time Accordance 13.3.4 (13.3.4.0) Windows 10 (10.0.19045) RAM: 1217MB free of 7876MB total Disc: 17GB free of 223GB total Message: Access violation Address: $005CF7F0 Backtrace: $005CF7F0 $005CF7B8 $005D5DF9 $0059C651 $75A812BB $75A77A5A $75A76391 $75A75EB0 $00404016
  9. Yep, same here when i went back so hopefully sales will be able to sort it out for me, but it still raises the question why sales need to get involved to do something manually when the software on the server should know what we own.
  10. The customer service rep was able to accomplish what the website could not. —Joseph
  11. I also have a problem with this: I can’t get the gloss to show up on my iPad, but it does appear on my iPhone. This may be related to installing on the iPad more recently rather than the difference of device.
  12. I must be missing something because I am unable to setup a search range that works. When I click <Search><Define Range> and make the appropriate entries in the <Define Range> dialog box, the search range is not applied in a subsequent search. Here is an example search definition that does not work: Search Name: New Testament Definition: Matthew-Revelation Verify: <passes> Update: <passes> (presumably) Now, when I search for any arbitrary word, the range searched is not the New Testament books. Instead, all of the books in Bible, from Genesis to Revelation are searched. What am I missing? Cheers,
  13. I've sent this to the web team to look at. It might be easier if we just added a link to the Accordance Exchange from our Downloads page.
  14. Anyone having issues, definitely reach out to Customer Service. They'll make sure you're taken care of.
  15. @KevinPurcell I'd email support on this one. Working on both my Intel and M2 Macs running Sonoma 14.4.1.
  16. The website doesn't seem to know I already have the set and won't give me the upgrade option... sigh. Emailed Orders to get some help sorting this out.
  17. @ukfraser I would think sales could help you. What I downloaded was the NT module which you have purchased.
  18. you Obviously chose the better way to go! Hopefully accordance will sort it for us who invested via the single module route soon!
  19. Sacha

    Level Up Your Library

    I’m so glad I bought the WBC back in August 2023. Only 400$
  20. talkfixy

    Serious problems in CNTTS apparatus!

    I'm pretty sure this is industry standard practice. Resellers don't usually have the right to make corrections to - or otherwise modify - material that they don't hold the copyright to.
  21. Interesting. That makes sense. I don't like it in cases like this where there are sub-verses, but it makes sense as somewhat necessary and inevitable. Thank you.
  22. I just bought the Peshitta Add-on: Peshitta (Syriac) OT, NT & Gospels. But I dont find any gloss in the instant detail
  23. The services are still available at Accordance Exchange. https://www.accordancefiles1.com/exchange/auto.htm
  24. Now with Sonoma 14.4.1 accordance is crashing every time I try to look for content updates. It is consistent. Every time. I"m running the latest stable release of accordance.
  25. Dr. Nathan Parker

    Level Up Your Library

    Thanks!
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