Jump to content


Photo

Easy Install Fails to Complete


  • Please log in to reply
11 replies to this topic

#1 Samuel W Carmack

Samuel W Carmack

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Location:Dallas
  • Interests:Post Production
    Aviation
    Illusions
    Church Planting
    Conversion Growth Churches
  • Accordance Version:10.x

Posted 13 August 2013 - 02:35 PM

I have upgraded from Library 6 to Essentials via Library 9.  Easy install worked great on my iMac; however, it failed to complete when installing on my Macbook Pro (OS 10.8.4, retina), running Accordance 10.2.1.   Easy Install Message:  Library 9 Premier Level (Lib9-P) /  Purchased on Monday, August 5... / Installation Status Incomplete / Remaining Download Size 28.3 / Missing Items NET Notes.  When I try to compete install Accordance (clicking on Download) Accordance either crashes after download and pressing install or stops with this message.  Since having this problem I have purchased NAC commentary. It installed without problem.

 

I have tried:

1) restarting program

2) restarting computer

3) different wireless network

4) ethernet connection

 

Samuel Carmack


Samuel W. Carmack

B.H. Carroll Theological Institute

DFW


#2 Dan Francis

Dan Francis

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 1,286 posts
  • Gender:Male
  • Location:Alberta, Canada
  • Accordance Version:11.x

Posted 13 August 2013 - 02:37 PM

There are known download issues, I was told it was only with modules with a period in the name but my guess is this is a related issue..

 

-Dan



#3 Ken Simpson

Ken Simpson

    Mithril

  • Accordance
  • 2,269 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:My grandson Micah!
    Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Orthopædic Surgery
    El Capitan 10.11 GM
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 13 August 2013 - 05:52 PM

Hi Sam,

Dan may be correct, but before we go there, could you 

 

a) search your library for NET Notes. (put "Net Notes" in the library search bar) and see if Accordance thinks it is installed already. Easy install could be showing it needs installation when it doesn't. That's a separate problem,

 

B) search your modules for the Net Notes module and tell us how big the module is (if it's there). If you know how to do this, that's fine, else copy and paste the following line into terminal, and then just paste immediately onto the forum the result. This command puts the result onto the clipboard for you, so you just have to do a paste after running it.

 

ls -l ~/Library/Application\ Support/Accordance/Modules/Tools/NET\ Notes* | pbcopy

 

you should see something like this when you paste

 

-rw-r--r--@ 1 kens  staff  45557551 15 May 04:53 NET Notes


Regards
Ken
Lead Australian Accordance Demonstrator
Administrator, Accordance Exchange
Assistant Minister, Summer Hill Church


#4 LDCooke

LDCooke

    Member

  • Members
  • Pip
  • 1 posts
  • Gender:Male
  • Location:Illinois
  • Accordance Version:10.x

Posted 13 August 2013 - 10:17 PM

I am having the same issue and Net Notes is not in the modules. Just got Bible Study Collection Accordance 10 everything installed but Net Notes. Not in Library.


Edited by LDCooke, 14 August 2013 - 07:15 AM.


#5 Ken Simpson

Ken Simpson

    Mithril

  • Accordance
  • 2,269 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:My grandson Micah!
    Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Orthopædic Surgery
    El Capitan 10.11 GM
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 14 August 2013 - 01:52 AM

Hi LD,

do you mean it's not in the library, or not in the modules folder (as in using the terminal command) or neither?


Regards
Ken
Lead Australian Accordance Demonstrator
Administrator, Accordance Exchange
Assistant Minister, Summer Hill Church


#6 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 9,935 posts
  • Twitter:accordancebible
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 14 August 2013 - 03:20 AM

We have a known issue for some people with NET Notes install. We are looking into it. Please just wait until it gets fixed.


Helen Brown
OakTree Software

#7 Samuel W Carmack

Samuel W Carmack

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Location:Dallas
  • Interests:Post Production
    Aviation
    Illusions
    Church Planting
    Conversion Growth Churches
  • Accordance Version:10.x

Posted 14 August 2013 - 08:42 AM

Thanks, Helen.

 

I love Accordance Bible and sure you will solve it.


Samuel W. Carmack

B.H. Carroll Theological Institute

DFW


#8 Samuel W Carmack

Samuel W Carmack

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Location:Dallas
  • Interests:Post Production
    Aviation
    Illusions
    Church Planting
    Conversion Growth Churches
  • Accordance Version:10.x

Posted 14 August 2013 - 08:45 AM

Ken, tried the Terminal request.  I had already deleted NET Notes from Modules. The Terminal confirmed it's deletion.

 

Thanks


Samuel W. Carmack

B.H. Carroll Theological Institute

DFW


#9 Ken Simpson

Ken Simpson

    Mithril

  • Accordance
  • 2,269 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:My grandson Micah!
    Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Orthopædic Surgery
    El Capitan 10.11 GM
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 14 August 2013 - 04:28 PM

OK - Helen's answer is the definitive one (as it usually is :) )


Edited by Ken Simpson, 14 August 2013 - 04:28 PM.

  • Dan Francis likes this

Regards
Ken
Lead Australian Accordance Demonstrator
Administrator, Accordance Exchange
Assistant Minister, Summer Hill Church


#10 Samuel W Carmack

Samuel W Carmack

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Location:Dallas
  • Interests:Post Production
    Aviation
    Illusions
    Church Planting
    Conversion Growth Churches
  • Accordance Version:10.x

Posted 19 August 2013 - 07:42 AM

Just noticed a difference between my iMac and Macbook Pro when running Easy Install:

 

iMac shows a history of downloads (grayed out). Macbook Pro does not show a history. It only shows "Library 9 Premier Level" (black font).

 

I am now running 10.2.3.


Edited by swcarmackv, 19 August 2013 - 07:43 AM.

Samuel W. Carmack

B.H. Carroll Theological Institute

DFW


#11 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 9,935 posts
  • Twitter:accordancebible
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:11.x
  • Platforms:Mac OS X, Windows, iOS

Posted 19 August 2013 - 09:43 AM

This is just determined by whether you have checked the Hide Installed Items. The Library Premier is black because some modules haven't installed. We are working on the issue of the NET Notes.


Helen Brown
OakTree Software

#12 Samuel W Carmack

Samuel W Carmack

    Member

  • Active Members
  • Pip
  • 16 posts
  • Gender:Male
  • Location:Dallas
  • Interests:Post Production
    Aviation
    Illusions
    Church Planting
    Conversion Growth Churches
  • Accordance Version:10.x

Posted 22 August 2013 - 02:36 PM

Easy Install now works on my iMac and Powerbook.  Apparently 10.2.4 killed the bug. :)


Samuel W. Carmack

B.H. Carroll Theological Institute

DFW





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users