Accordance crashed on me. Whenever I try to open it Accordance crashes again. I have uninstalled and reinstalled Accordance and it is still not working.
Accordance Trying to Recover Last Saved Session, But Crashes
Posted 20 November 2013 - 03:06 PM
Ick. Are you a new user/installer? Or do you mean, "It worked great yesterday and the last 5 months, but suddenly it now won't work"?
Or have you just upgraded something?
What is your system configuration?
A good thing to try is to trash your accordance preferences. Let me know if you need help with that.
Posted 20 November 2013 - 03:21 PM
I've been using Accordance for years. I have not updated recently.
What do you mean by "trash your accordance preferences"?
Edited by JoshPannell, 20 November 2013 - 03:21 PM.
Posted 20 November 2013 - 04:01 PM
Figuring out what's wrong is harder if you don't have something that triggered it, like I just updated to Mavericks or I just installed this utility, etc.
Have you restarted? sorry but, gotta ask. If a reboot doesn't fix, then I'd remove the preference files.
- Quit Accordance
- Open your Library Folder. To do so, go to the Finder, and then hold down the option key while you select menu item: Go/Library
- Open the folder /Preferences
- Drag to the desktop the folder /Accordance Preferences (make sure it removed the folder from the Preferences folder, not just copying it)
- Also drag to the desktop the 2-4 pref files with names that start with com.OakTree
- Restart Accordance, which will recreate fresh preference files
- Report back if that helped
Edited by Joe Weaks, 20 November 2013 - 04:03 PM.
Posted 20 November 2013 - 05:51 PM
Went through this process, it is still crashing at startup with the same crash report being displayed.
Posted 20 November 2013 - 09:07 PM
Well, Josh, the next step will have been to reinstall which you said you've done.
So, I'm guessing the next step is to try to open it and get the crash, then open the application called Console, and see if there are any messages including a crash log and paste it here.
Josh, normally and OakTree staff would have already contacted you, but this is their busiest week of the year with the big professional conferences. I and other users always try and pitch in this week, but ain't perfect.
Posted 20 November 2013 - 10:44 PM
Have you tried moving the highlights file out of the way. It seems a bit prone to corruption preventing startup at times at least from what I've read.
BTW, you would naturally want to back it up first. It contains all your highlights. If moving it out of the way and then starting works then you'll want to restore a backup of it.
Edited by Daniel Semler, 20 November 2013 - 11:31 PM.
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Accordance Configurations :
Mac : 2009 27" iMac Windows : MSI GE72 7RE Apache Pro laptop
Intel Core Duo Intel i7 Kabylake
12GB RAM 16GB RAM
Accordance 11.2.4 and 12 Accordance 12
OSX 10.11 (Yosemite) Win 10 Home x64
Posted 20 November 2013 - 10:45 PM
Josh... try calling tech support at 407-339-0266 during office hours (9:00 AM - 6:00 PM) Eastern Time Monday - Friday
Running Accordance Version: 12.1.3
MacBook Pro (Retina, 15-inch, Mid 2014)
Processor 2.8 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel Iris Pro 1536 MB
Software OS 10.12.5
Posted 21 November 2013 - 10:33 AM
Steve King Running Accordance 12.1.0 on:
Mac 10.11.6 (El Capitan), mid-2010 Macbook Pro, 4Gb RAM
iPad2 IOS 9
iPhone 6 IOS 10
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