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Frozen Update Window

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#1 David Foster

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Posted 26 January 2014 - 04:50 AM

Hi, I just tried to install my updates for the second time however the update window (where I am supposed to click on install once all the updates have finished) is frozen/greyed out... and like I said, this is the second time this morning. When it started I clicked on my daily devotional to do some reading while the updates downloaded... however when I closed the devotional windwons I found that the little box saying installing updates within the check for downloads window was gone and the whole window was greyed out so I couldn't click install... and with a lot of downloads this gets tiresome. 


I was wondering if someone can tell me what I'm doing wrong or how to get the install window back up? Or am I simply not supposed to open up any other windows while I'm downloading updates?


Thanks kindly


PS- here's a snapshot of what I'm left with... 

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Edited by D. C. Foster, 26 January 2014 - 04:57 AM.

#2 Helen Brown

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Posted 27 January 2014 - 01:59 AM

You can do other things while updates are downloading. My guess is that another dialog window opened up but is hidden behind this one, so you might try moving this one out of the way, closing other windows, or using the Window menu to find the dialog that is waiting for you to click on it.


As long as you don't restart the Mac, your downloads are saved even if your install is not completed, so you won't need to download again.

Helen Brown
OakTree Software

Also tagged with one or more of these keywords: Check for Updates, Updates

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