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Unable to Open Accordance after Linking Dropbox


Jordan Gowing

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In Accordance 10, I had some issues with the Dropbox sync corrupting some of my files (notably my highlight file), and so I unlinked it from my account a few months ago.

 

Upon hearing that the syncing had been improved in 11, I decided to re-link my Dropbox account to Accordance. Immediately after doing so, Accordance crashed and will not open. I have restarted twice to be able to get it up and running, but am unable to do so. Has anyone else had this problem?

 

It looks like another huge chunk of highlighting has gone down the drain.

Edited by Jordan Gowing
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Hi Jordan,

 

We would like to try to help you get this straightened out. You can call us in support at: 407-339-0266, email us at: support@accordancebible.com, or Skype us at: oaktreesupport Monday - Friday, 9 a.m. - 6 p.m. Eastern.

 

If you prefer, you can give us a way to contact you.

 

We apologize for the inconvenience and thank you for your patience.

 

Best wishes,

 

Billy

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I have been hesitant to try re-enabling Dropbox sync for the same reasons. I guess I'll leave this feature on the sidelines for the time being. Thanks for the heads up.

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Billy,

 

Thankfully I had backed up the system before enabling dropbox, so I was able to recover my highlights with minimal loss. Thank you though!

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