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Help files won't open on Firefox 33.1 and 34.0.5 (Mavericks 10.9.5)

help help files browsers Firefox Mavericks

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#1 EricC

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Posted 09 December 2014 - 03:07 AM

I have my default browser set to Firefox. When I open Accordance and click on Help > Accordance Help, it pastes this URL into Firefox and opens it:

 

file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm

 

However, everything is "frozen" in that tab. Neither "Contents," "Index," nor "Glossary" will allow me to click on them and have anything happen.

 

If I put the same URL into Safari (7.1), everything works as expected.

 

Ideas, anyone? Thank you.



#2 דָנִיאֶל

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Posted 09 December 2014 - 09:07 AM

They work fine for me on 33.1 on Mavericks.

Have you disabled Javascript or anything like that ?

 

Thx

D


Sola lingua bona est lingua mortua
ἡ μόνη ἀγαθὴ γλῶσσα γλῶσσα νεκρὰ ἐστιν
lišanu ēdēnitu damqitu lišanu mītu

"Du stammst vom Herrn Adam und der Herrin Eva ab", sagte Aslan. "Und das ist zugleich Ehre genug, um das Häupt des ärmsten Bettlers zu erheben, und genug, um die Schultern des größten Kaisers auf Erden zu beugen. Sei zufrieden." Aslan, Die Chroniken von Narnia, Prinz Kaspian von Narnia. CS Lewis. Übersetzt von Wolfgang Holbein und Christian Rendel.

Accordance Syntax Search For Wallace's Greek Grammar Beyond the Basics : https://github.com/4...WallaceInSyntax

 

Accordance Crib Sheets: http://47rooks.com/l...ch-crib-sheets/

 

 

Accordance Configurations :

Mac : 2009 27" iMac
12GB RAM

Windows : MSI GE72 7RE Apache Pro laptop
Intel Core Duo Intel i7 Kabylake

Android : Samsung Note III 5.0, Samsung Tab S3 7.0 and Lenovo TAB4 8" 7.1


#3 EricC

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Posted 09 December 2014 - 12:49 PM

They work fine for me on 33.1 on Mavericks.

Have you disabled Javascript or anything like that ?

 

Thx

D

No, not Javascript (that I know of). But cookies are disabled. If that's it, I'd have thought cookies aren't needed for URLs on one's own machine.



#4 EricC

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Posted 09 December 2014 - 01:55 PM

The problem is cookies. When I allow them for all sites visited, Help works fine. The weird thing is that I tried still keep cookies in check by adding an exception to the rule not to allow them. I tried the following three allowed "sites":

 

Did not work: (1) file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm

Did not work: (2) file:///Applications/Accordance.app
Did not work: (3) file:///Applications
 
Conclusion: Accordance help requires you to allow cookies in order view it in Firefox.
 
If anyone knows a way to still restrict cookies, but allow Accordance Help to work, please let me know. Thanks.


#5 Joel Brown

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Posted 12 December 2014 - 03:38 PM

EricC, I'm sorry about your frustrations.  We've contacted the maker of the help software (the backbone to our help, in a sense) and this is a known issue they are working on.  In the meantime, it seems you must have cookies enabled, but I can promise you we do nothing with those cookies, and you are free to delete them as often as you desire.


Joel Brown

By day: Lead Software Engineer at Accordance
By night: Freelance Trombonist






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