I recently purchased the Preach the Word commentary series, but I am having trouble installing it. Every time I go into Accordance to download it (under the "easy install" option), I get one of two error messages: "There was an error attempting to download the file via FTP. Please contact technical support." Or I get: "Internet connection timed out - process cancelled." I have tried downloading it on both my home WiFi network and the one at my school, and neither one works. So I don't think the problem is with my internet. I have Accordance 10.3.3
I have attached screenshots of each of the error messages. Could somebody help me out? I am pretty new to downloading on Accordance.