Larry Wing Posted February 26, 2016 Share Posted February 26, 2016 I've updated to 11.1.4 on Macbook Pro but every time I check Easy Install it shows an incomplete installation of Accordance Bible Atlas 2.2. It shows Infared, Night vision, and Satellite left to install but they always show needing to be installed even though they just installed. Any suggestions how to fix? Link to comment Share on other sites More sharing options...
kpang808 Posted February 26, 2016 Share Posted February 26, 2016 Larry, maybe try and uninstall the atlas and reinstalling it. That may work! Keith Link to comment Share on other sites More sharing options...
Larry Wing Posted February 28, 2016 Author Share Posted February 28, 2016 Thanks for the suggestion but I can't find "Accordance Bible Atlas Version 2.2" in my library. Link to comment Share on other sites More sharing options...
Helen Brown Posted February 28, 2016 Share Posted February 28, 2016 If installed you will see a list of colored backgrounds under Backgrounds: Atlas. I would check whether Infared, Night vision, and Satellite are on the list, and try to open them. If they open, ignore the install message. If Accordance cannot find them, delete the names from the list and reinstall. Link to comment Share on other sites More sharing options...
Larry Wing Posted February 28, 2016 Author Share Posted February 28, 2016 Thank you Helen. That fixed it. Link to comment Share on other sites More sharing options...
MTBovee Posted May 9, 2016 Share Posted May 9, 2016 I'm having this same problem. I deleted the 3 backgrounds (Infrared, Night Vision and Satellite) from my application support folder and tried reinstalling. It downloads and then at the end of installing it goes right back to Easy Install saying the files need to be downoaded. Link to comment Share on other sites More sharing options...
Helen Brown Posted May 9, 2016 Share Posted May 9, 2016 What version of Accordance are you running? Please be sure to update to the latest. Link to comment Share on other sites More sharing options...
MTBovee Posted May 9, 2016 Share Posted May 9, 2016 Accordance 11.1.6 on macbook Pro, Yosemite Link to comment Share on other sites More sharing options...
Helen Brown Posted May 9, 2016 Share Posted May 9, 2016 I think tech support will need to screenshare with you to check what's happening. Link to comment Share on other sites More sharing options...
MTBovee Posted May 9, 2016 Share Posted May 9, 2016 How do I contact them? I tried clicking on the "Tech Support" icon on the support page and nothing happens. http://www.accordancebible.com/Support Link to comment Share on other sites More sharing options...
Helen Brown Posted May 9, 2016 Share Posted May 9, 2016 Call 407-339-5855 or email support (at) accordancebible (dot) com. For a screenshare: "Please contact us on Skype (oaktreesupport ) and we will try to help you. You can also download 'TeamViewer' from https://www.teamviewer.com/en/index.aspx(it's free and fast) and send us your Teamviewer user ID and password and we will be able to access your computer with a screen share to help correct this issue for you." Link to comment Share on other sites More sharing options...
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