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Accordance for iOS hangs after Synch all content with Accordance for Mac

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#1 Michael J. Bolesta

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Posted 17 March 2016 - 05:03 PM

Using Bible Study with Accordance for iOS on both an iPhone and iPad, synching with Accordance on my MacBook Air causes the program to hang when I dismiss the dialog boxes and try to go back to the last text or tool. I have to close the program and restart, and it always opens to the first text listed under Texts, rather than the last text or tool open before the synch.

 

Accordance for Mac 11.1.5 [Mac OS X 10.11.3] Mid 2013 11 inch MacBook Air

 

Accordance for iOS 2.3.1 [iOS 9.2.1] iPad 2, iPhone 5S


Michael
Accordance on Macintosh, iPhone, and iPad

#2 Michael J. Bolesta

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Posted 30 March 2016 - 05:03 PM

This still happens with iOS 9.3 too.

 

Anyone else experiencing this?


Michael
Accordance on Macintosh, iPhone, and iPad

#3 Mike Garrity

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Posted 31 March 2016 - 09:30 AM

Hi Michael,

 

My guess is that Accordance Mobile is having trouble downloading/unArchiving one of your modules from your MacBook Air. Could you work with our technical support team to gather diagnostic information to help isolate the problem?

 

Mike



#4 Michael J. Bolesta

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Posted 31 March 2016 - 01:04 PM

Okay
Michael
Accordance on Macintosh, iPhone, and iPad

#5 Michael J. Bolesta

Michael J. Bolesta

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Posted 01 April 2016 - 07:21 PM

How do we proceed?


Michael
Accordance on Macintosh, iPhone, and iPad

#6 Helen Brown

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Posted 02 April 2016 - 02:18 AM

Tech support are often too busy to monitor the forums so you should contact them, preferably during office hours.


Helen Brown
OakTree Software





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