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Synching mobile device alternates crashing


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#1 Chuck Schneider

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Posted 21 September 2016 - 07:31 AM

Got a new ipad pro 9.7 today and am pretty excited to use it, but It has been three hours of crashing either Accordance for Mac or Accordance for iOS.

 

I get most of the way through and then either one or the other crashes and none of the synch has succeeded.

 

(Accordance 11.2.4 for Mac and Accordance 2.4 for iOS)


OSX El Capitan, Version 10.11.6, iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4096 MB
iPad Pro 9.7, iOS 10.0.1, 256 GB

iPhone 6, iOS 10.0.1, 64 GB

 


#2 Mike Garrity

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Posted 21 September 2016 - 08:01 AM

Chuck,

 

Sounds like there might be a module that Accordance is having trouble encoding/decoding. You could try syncing your modules over in smaller groups (a section at a time). If you are still having trouble identifing the problem then you could contact our technical support to help diagnose the syncing issue. 

 

Sorry that I cannot think of an easy “fix” for this problem,

Mike



#3 Chuck Schneider

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Posted 21 September 2016 - 09:38 AM

Hi Mike,

 

I'm most of the way through synching. After I started doing small groups of modules, I discovered that it is only possible to synch with Accordance for iOS once before having to close it and start it again. This was what gave me the impression that I was alternately crashing the Mac version and the iOS version.

 

Chuck


OSX El Capitan, Version 10.11.6, iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4096 MB
iPad Pro 9.7, iOS 10.0.1, 256 GB

iPhone 6, iOS 10.0.1, 64 GB

 


#4 Chuck Schneider

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Posted Yesterday, 04:13 AM

Hi Mike, after it all finished, there didn't appear to be any corrupted files. Is it possible that Accordance won't allow more than a certain number of files (or perhaps size) to be synched in one go?


OSX El Capitan, Version 10.11.6, iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4096 MB
iPad Pro 9.7, iOS 10.0.1, 256 GB

iPhone 6, iOS 10.0.1, 64 GB

 


#5 Steve King

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Posted Yesterday, 04:29 AM

I hit this issue regularly syncing user content on IOS devices with dropbox. It would be helpful if you could sync manually more than once without having to quit Accordance on an IOS device.


Steve King Running Accordance 11.2.2 on:

Mac 10.11.5 (El Capitan), mid-2010 Macbook Pro, 4Gb RAM

IOS 9 (iPad 2 and iPhone 6)





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