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#1 Jordan Gowing

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Posted 23 September 2016 - 12:06 PM

I have gotten the following dialogue box multiple times. I am unable to actually select anything and have to force quit Accordance. Upon restarting it, the same problem arises. Any suggestions/solutions?

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Edited by Jordan Gowing, 23 September 2016 - 12:07 PM.

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#2 Helen Brown

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Posted 23 September 2016 - 12:49 PM

Please confirm what OS you are using, what Accordance version, and what action precipitates this dialog. Is there a crash report?


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#3 Jordan Gowing

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Posted 23 September 2016 - 01:04 PM

macOs Sierra

Accordance 11.2.4

 

Merely opening the program leads to this issue. The program is completely unusable.

I am unable to select any of the options in the above dialogue box and so I cannot get a crash report. I have to force quit the app each time.


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#4 Helen Brown

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Posted 23 September 2016 - 02:13 PM

Have you tried opening in Safe mode (pressing alt/option as you launch)?


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#5 Fabian

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Posted 23 September 2016 - 03:38 PM

I got this also every time I use as shortcut-key or want to use some pull down menus.

 

Its absolute (80%) impossible zu work with Accordance.

 

Now I have done a clean install of Sierra. The modules are download right now, so I can say if it has helped. 

 

I have send Joel all crash logs. Hopefully he can kill the bug.

 

Greetings

 

Fabian


Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#6 Fabian

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Posted 23 September 2016 - 05:54 PM

Unfortunately, the bug is still alive.

 

Hmmm I have download now some modules and the most are in the category tools, no commentary section, no Apparatus section, no journal section etc. 

 

ok. all once again.

 

I can only quit  with force quit. 

 

Thanks Jordan for you post, I was thinking I'm the only one.

 

Greetings

 

Fabian


Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#7 Helen Brown

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Posted 23 September 2016 - 11:14 PM

Please send your contact information to support so that one of us can screenshare with one of you and try to see what is happening.


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#8 Fabian

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Posted Yesterday, 12:58 AM

I have in between again new installed Sierra as clean install.

 

Maybe its better if Jordan make a screenshare.

 

Greetings

 

Fabian


Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#9 Fabian

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Posted Yesterday, 06:26 AM

After new install, the same issue comes up again.

 

Plus the freezing bug of Accordance, which I had after upgrade to Yosemite, is resurrected. I often had then also force Quit Yosemite, so that the file system got corrupt. I'm sure Joel can remember. I was hoping with the clean install the problems were gone.

 

The library is normal now.

 

But the two other bug makes it impossible to works with Accordance.

 

Greetings

 

Fabian


Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#10 Leopold Green

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Posted Yesterday, 07:12 AM

I can't get Accordance to open either - I don't know if this is Sierra or a crash which happened because of the invasive 'instalment plan check' caused a crash (BTW your 7 day check is a really terrible way to 'treat' customers who have never missed a payment etc.)

 

I emailed the crash log to support but they won't get back till Monday I guess so I will post it here in case anyone has any ideas

 

Accordance Crash Log

Program Version: 11.2.3
OS Version: 10.12.0
 
Message: Access violation
Call trace:
  $9540E865
  $95410740
  $9621190B
  $96213315
  $96211EC5
  $9621348E
  $96169F48
  $9616B54E
  $9616B4EC
  $961435C9
  $92673E0D
  $92673BD4
  $927A168C
  $00059945
  $00059C09
  $003D5915
  $003FF02C
 
I'm sure this is related to the other bugs mentioned on this thread


#11 Fabian

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Posted Yesterday, 07:17 AM

My newest one before 2 seconds

 

Accordance Crash Log

Program Version: 11.2.4
OS Version: 10.12.0
 
Message: Access violation
Call trace:
  $0052317C
  $00522DB8
  $00522C26
  $00523233
  $00522DB8
  $00535709
  $0052723A
  $0054D607
  $000717C4
  $95CDB58B
  $9458042E
  $94580387
  $94560782
  $945600FA
  $9455FEEB
  $95C29830
  $000716DE
 
 
Greetings
 
Fabian

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#12 Fabian

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Posted Yesterday, 07:23 AM

Interesting

 

In El Cap I hadn't issues like this but before and after, maybe this is a problem http://www.macworld....sk-utility.html

 

My last clean install was without an admin and an user login. Only an admin, and the problems are not gone.

 

Greetings

 

Fabian


Edited by Fabian, Yesterday, 07:24 AM.

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#13 Helen Brown

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Posted Yesterday, 10:49 AM

Fabian: Thanks for the screenshare session. After reinstalling Sierra it seems the main issue you have is that message you get each time you use a command key combination with shift-command-A or command-N. Other than that Accordance is working now.

 

Jordan: a screenshare with you would be helpful.
 


Helen Brown
OakTree Software

#14 Fabian

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Posted Yesterday, 11:49 AM

Now I have Set the library as pop-over and the library is freezing. 

 

Anyway now are the search with the right click also greyed out. 

 

To quit Accordance is also blocked, cmd-Q and the red dot.

 

Greetings

 

Fabian


Edited by Fabian, Yesterday, 11:51 AM.

Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4


#15 Jordan Gowing

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Posted Yesterday, 06:52 PM

I will send my contact info to support.


Mid-2015 rMBP

OS X 10.11


#16 Fabian

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Posted Today, 02:05 AM

Jordan

 

Do you have also a freezing of the library if you use them as pop-over?

 

Please try it out, Attached File  Bildschirmfoto 2016-09-25 um 09.00.23.png   96.2KB   0 downloads, open close them a few times. And try do do a search. See if you have the same issue Attached File  Bildschirmfoto 2016-09-24 um 18.42.34.png   235.36KB   0 downloads.

 

Greetings

 

Fabian

 

 


Mac Air (13-inch, Mid 2013)

1,3 GHz Intel Core i5

4GB Ram

Next time: I'll buy only one with Retina, and hopefully without a glossy screen. A faster CPU and more RAM.

 

Sierra 10.12

Accordance 11.2.4 and waiting on 12 (on iPad Pro with 3D touch)

 

iPhone 4S

iOS 9.3.5

Accordance Mobile 2.4





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