Jordan Gowing Posted September 23, 2016 Share Posted September 23, 2016 (edited) I have gotten the following dialogue box multiple times. I am unable to actually select anything and have to force quit Accordance. Upon restarting it, the same problem arises. Any suggestions/solutions? Edited September 23, 2016 by Jordan Gowing Link to comment Share on other sites More sharing options...
Helen Brown Posted September 23, 2016 Share Posted September 23, 2016 Please confirm what OS you are using, what Accordance version, and what action precipitates this dialog. Is there a crash report? Link to comment Share on other sites More sharing options...
Jordan Gowing Posted September 23, 2016 Author Share Posted September 23, 2016 macOs Sierra Accordance 11.2.4 Merely opening the program leads to this issue. The program is completely unusable. I am unable to select any of the options in the above dialogue box and so I cannot get a crash report. I have to force quit the app each time. Link to comment Share on other sites More sharing options...
Helen Brown Posted September 23, 2016 Share Posted September 23, 2016 Have you tried opening in Safe mode (pressing alt/option as you launch)? Link to comment Share on other sites More sharing options...
Fabian Posted September 23, 2016 Share Posted September 23, 2016 I got this also every time I use as shortcut-key or want to use some pull down menus. Its absolute (80%) impossible zu work with Accordance. Now I have done a clean install of Sierra. The modules are download right now, so I can say if it has helped. I have send Joel all crash logs. Hopefully he can kill the bug. Greetings Fabian Link to comment Share on other sites More sharing options...
Fabian Posted September 23, 2016 Share Posted September 23, 2016 Unfortunately, the bug is still alive. Hmmm I have download now some modules and the most are in the category tools, no commentary section, no Apparatus section, no journal section etc. ok. all once again. I can only quit with force quit. Thanks Jordan for you post, I was thinking I'm the only one. Greetings Fabian Link to comment Share on other sites More sharing options...
Helen Brown Posted September 24, 2016 Share Posted September 24, 2016 Please send your contact information to support so that one of us can screenshare with one of you and try to see what is happening. Link to comment Share on other sites More sharing options...
Fabian Posted September 24, 2016 Share Posted September 24, 2016 I have in between again new installed Sierra as clean install. Maybe its better if Jordan make a screenshare. Greetings Fabian Link to comment Share on other sites More sharing options...
Fabian Posted September 24, 2016 Share Posted September 24, 2016 After new install, the same issue comes up again. Plus the freezing bug of Accordance, which I had after upgrade to Yosemite, is resurrected. I often had then also force Quit Yosemite, so that the file system got corrupt. I'm sure Joel can remember. I was hoping with the clean install the problems were gone. The library is normal now. But the two other bug makes it impossible to works with Accordance. Greetings Fabian Link to comment Share on other sites More sharing options...
Leopold Green Posted September 24, 2016 Share Posted September 24, 2016 I can't get Accordance to open either - I don't know if this is Sierra or a crash which happened because of the invasive 'instalment plan check' caused a crash (BTW your 7 day check is a really terrible way to 'treat' customers who have never missed a payment etc.) I emailed the crash log to support but they won't get back till Monday I guess so I will post it here in case anyone has any ideas Accordance Crash Log Program Version: 11.2.3 OS Version: 10.12.0 Message: Access violation Call trace: $9540E865 $95410740 $9621190B $96213315 $96211EC5 $9621348E $96169F48 $9616B54E $9616B4EC $961435C9 $92673E0D $92673BD4 $927A168C $00059945 $00059C09 $003D5915 $003FF02C I'm sure this is related to the other bugs mentioned on this thread Link to comment Share on other sites More sharing options...
Fabian Posted September 24, 2016 Share Posted September 24, 2016 My newest one before 2 seconds Accordance Crash Log Program Version: 11.2.4 OS Version: 10.12.0 Message: Access violation Call trace: $0052317C $00522DB8 $00522C26 $00523233 $00522DB8 $00535709 $0052723A $0054D607 $000717C4 $95CDB58B $9458042E $94580387 $94560782 $945600FA $9455FEEB $95C29830 $000716DE Greetings Fabian Link to comment Share on other sites More sharing options...
Fabian Posted September 24, 2016 Share Posted September 24, 2016 (edited) Interesting In El Cap I hadn't issues like this but before and after, maybe this is a problem http://www.macworld.com/article/3095835/storage/how-to-configure-a-software-raid-in-macos-sierra-s-disk-utility.html My last clean install was without an admin and an user login. Only an admin, and the problems are not gone. Greetings Fabian Edited September 24, 2016 by Fabian Link to comment Share on other sites More sharing options...
Helen Brown Posted September 24, 2016 Share Posted September 24, 2016 Fabian: Thanks for the screenshare session. After reinstalling Sierra it seems the main issue you have is that message you get each time you use a command key combination with shift-command-A or command-N. Other than that Accordance is working now. Jordan: a screenshare with you would be helpful. Link to comment Share on other sites More sharing options...
Fabian Posted September 24, 2016 Share Posted September 24, 2016 (edited) Now I have Set the library as pop-over and the library is freezing. Anyway now are the search with the right click also greyed out. To quit Accordance is also blocked, cmd-Q and the red dot. Greetings Fabian Edited September 24, 2016 by Fabian Link to comment Share on other sites More sharing options...
Jordan Gowing Posted September 24, 2016 Author Share Posted September 24, 2016 I will send my contact info to support. Link to comment Share on other sites More sharing options...
Fabian Posted September 25, 2016 Share Posted September 25, 2016 Jordan Do you have also a freezing of the library if you use them as pop-over? Please try it out, , open close them a few times. And try do do a search. See if you have the same issue . Greetings Fabian Link to comment Share on other sites More sharing options...
Helen Brown Posted September 26, 2016 Share Posted September 26, 2016 Fabian: the commands are dimmed because you are in Verse searches instead of Words. Link to comment Share on other sites More sharing options...
Helen Brown Posted September 26, 2016 Share Posted September 26, 2016 This version is designed to correct the Internal Error dialog issue in Sierra. If you experience that error, please download and try this version: http://accordancefiles1.com/public/Accordance_11.2.4.1.dmg Link to comment Share on other sites More sharing options...
Jordan Gowing Posted September 26, 2016 Author Share Posted September 26, 2016 Helen, I replied to your recent email with information about this. The update did not fix the problem for me. Link to comment Share on other sites More sharing options...
Fabian Posted September 26, 2016 Share Posted September 26, 2016 I don't have tested a lot. But so far so great. For me the problem are fixed. Except the download Error #9. I will test it in the week more, but I'm happy with it for the first. Greetings Fabian Link to comment Share on other sites More sharing options...
pjmedia Posted September 26, 2016 Share Posted September 26, 2016 I had a similar problem (InternalError) that had this description: Menu to be set as submenu is already a submenu of some menu. With the 11.2.4.1 update it's gone. Thanks. Link to comment Share on other sites More sharing options...
Fabian Posted September 26, 2016 Share Posted September 26, 2016 Hello I found a bug in 11.2.4.1, the cmd-T shortcut-key didn't work anymore. Greetings Fabian Link to comment Share on other sites More sharing options...
RKubsch Posted October 1, 2016 Share Posted October 1, 2016 I confirm the problems Fabian had. Can I also have the link to the 12.4.1 Version of Accordance? Thanks, Ron Link to comment Share on other sites More sharing options...
RKubsch Posted October 1, 2016 Share Posted October 1, 2016 I switched to the English interface and in the meantime Accordance works again. Ron Link to comment Share on other sites More sharing options...
Helen Brown Posted October 1, 2016 Share Posted October 1, 2016 The link for the 11.2.4.1 is http://accordancefiles1.com/public/Accordance_11.2.4.1.dmg. Please let us know if it corrects the problem for the German interface. Link to comment Share on other sites More sharing options...
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