Jump to content


Photo

Accordance Crash on Dropbox Sync


  • Please log in to reply
11 replies to this topic

#1 Robb Brunansky

Robb Brunansky

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 769 posts
  • Gender:Male
  • Location:Glendale, AZ
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 16 November 2016 - 06:27 PM

Every time I try to sync user content with Dropbox, Accordance crashes. I have restarted the app, Dropbox, the iPad, and nothing seems to work. The problem also occurs on my iPhone.

 

iPhone 7, iOS 10.1.1, Accordance 2.4.3 (Build 2.4.2.8236), Dropbox version 24.2.2

iPad Pro 9.7", iOS 10.1.1, Accordance 2.4.3 (Build 2.4.2.8236), Dropbox version 22.2.2


Soli Deo Gloria,
Robb Brunansky

#2 Chris Rockwell

Chris Rockwell

    Gold

  • Accordance
  • 269 posts
  • Gender:Male
  • Accordance Version:11.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 10:33 AM

Hey Robb, 

 

Have you tried unlinking and relinking your Dropbox and attempting to sync again. If not, give it a try and let me know if that resolves this issue.

 

Chris


iOS Developer
OakTree Software


#3 Robb Brunansky

Robb Brunansky

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 769 posts
  • Gender:Male
  • Location:Glendale, AZ
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 10:35 AM

Yes, when I tried to sync, it told me I needed to relink the account, which I did. After it crashed I un-linked/linked the account again, and the same behavior resulted.


Soli Deo Gloria,
Robb Brunansky

#4 Chris Rockwell

Chris Rockwell

    Gold

  • Accordance
  • 269 posts
  • Gender:Male
  • Accordance Version:11.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 10:38 AM

Ok. Is it crashing immediately after you press the sync button, or is it attempting some of the tasks before crashing?

 

Chris


iOS Developer
OakTree Software


#5 Robb Brunansky

Robb Brunansky

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 769 posts
  • Gender:Male
  • Location:Glendale, AZ
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 10:40 AM

It attempts the first task, gets to 99% or 100% (varies each time), hangs, and crashes.


Soli Deo Gloria,
Robb Brunansky

#6 Chris Rockwell

Chris Rockwell

    Gold

  • Accordance
  • 269 posts
  • Gender:Male
  • Accordance Version:11.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 10:46 AM

Ok, let me see if I can reproduce this crash. I'll let you know if I need anymore information.

 

Thanks,

 

Chris


iOS Developer
OakTree Software


#7 Scott Knapp

Scott Knapp

    Platinum

  • Accordance
  • 1,352 posts
  • Gender:Male
  • Location:Orlando, FL
  • Accordance Version:10.x

Posted 17 November 2016 - 05:02 PM

Robb,

Try turning on the Reset User content switch found in the Accordance section of the iOS Settings app. And then try Dropbox syncimg again. This should pull down the latest versions of your user content from your remote Dropbox folder.

#8 Chris Rockwell

Chris Rockwell

    Gold

  • Accordance
  • 269 posts
  • Gender:Male
  • Accordance Version:11.x
  • Platforms:Mac OS X, iOS

Posted 17 November 2016 - 05:14 PM

Robb,

Try turning on the Reset User content switch found in the Accordance section of the iOS Settings app. And then try Dropbox syncimg again. This should pull down the latest versions of your user content from your remote Dropbox folder.

 

 

Hey Scott, 

 

We emailed back and forth and resolved this issue. This did the trick and syncing is back working for him. 

 

Chris


iOS Developer
OakTree Software


#9 J. Randal Corn

J. Randal Corn

    Member

  • Members
  • Pip
  • 2 posts
  • Gender:Male
  • Location:Ashland City, TN
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 21 November 2016 - 07:44 PM

I have the same problem.  I turned on the reset user content button and it wiped out my note file on my iPad and my iPhone.  When I try to sync to Dropbox on my Mac it does nothing.  My notes are still on the computer and I would like to save them.  Any help would be appreciated.



#10 Mike Garrity

Mike Garrity

    Gold

  • Accordance
  • 486 posts
  • Gender:Male
  • Location:Florida
  • Accordance Version:10.x

Posted 22 November 2016 - 08:47 AM

I have the same problem.  I turned on the reset user content button and it wiped out my note file on my iPad and my iPhone.  When I try to sync to Dropbox on my Mac it does nothing.  My notes are still on the computer and I would like to save them.  Any help would be appreciated.

 

I would log in to your dropbox.com account and look in Dropbox > Apps > Accordance > User Notes. Then click on the trash icon to show deleted files. Hopefully, the deleted User Notes appear and you can restore it. If you are able to restore them then you should be able to dropbox sync to restore them to your iPad and iPhone.

 

On your Mac, check Accordance > Preferences > Syncing to make sure the User Notes item is checked. 

 

Mike



#11 J. Randal Corn

J. Randal Corn

    Member

  • Members
  • Pip
  • 2 posts
  • Gender:Male
  • Location:Ashland City, TN
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 22 November 2016 - 10:46 AM

Mike:  I did it and right now everything is working.  Thanks for the help!



#12 Abram K-J

Abram K-J

    Mithril

  • Active Members
  • PipPipPipPipPipPip
  • 2,615 posts
  • Gender:Male
  • Location:Greater Boston, MA
  • Accordance Version:11.x

Posted Yesterday, 11:49 AM

Same issue--figured I'd mention here, in case this is something on Accordance's end that the developers want to look into. I'll try the steps mentioned above to see if that resolves it. I get the message below, both on iPad and iPhone.
I.e., I get that message (and it's always 4 tasks remaining at 99% done) on both devices before Accordance hangs or crashes.

Attached Files


Abram K-J
Pastor, Writer, Editor, Blogger
Web: Words on the Word





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users