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Accordance 12.0.2 wont open

kpang808

By kpang808
in Technical Support

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kpang808 Newbie

kpang808

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Posted

Hey I just tried to download 12.0.2 and install and relaunch the program; when I did Accordance refused to open.

I am on a MacBook Pro 2016.

Sierra 10.12.1 

 

I found a way to go back to 12.0.1 and don't want to try and download it again for a fear of losing something or messing something up. 

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R. Mansfield Grand Master

R. Mansfield

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Keith, since Accordance not opening is not a widespread issue (to my knowledge), I believe you will benefit best by directly contacting tech support either email ( support@accordancebible.com ), calling 407-339-0266 or accessing Live Chat during business hours.

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Joel Brown Apprentice

Joel Brown

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What do you mean, refused to open?  Did you get a crash log?  You may wish to contact technical support so they can assist you more directly.

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kpang808 Newbie

kpang808

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I have tried three separate times downloading 12.0.2 and then restoring. It displays a pop up stating that Accordance refuses to open, I can then choose to ignore, report, or reopen. Nothing will get Accordance to open at all. 

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MHuddleston Newbie

MHuddleston

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I had no problems with 12.0.2 on Mac devices, but Accordance refuses to open after the update on my Windows 10 installation. No pop up, no error notice, nothing shows up in task manager. Immediately after update I got a notice that the previous window would not load, so a new one would be started, then nothing. Tried restarting Windows, opening from start button, desktop icon. it's like it's not there anymore.

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MHuddleston Newbie

MHuddleston

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Checked further and going to the program file and clicking directly on the executable doesn't work either. Pointer spins for a second or two, then nothing. Maybe uninstalling and reinstalling will be my next effort. 12.0.1 worked flawlessly. Oh well...

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kpang808 Newbie

kpang808

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I think we had the same issue. Tech support could not figure it out without screen sharing, I personally just decided to wait to see if they come up with a solution or wait for 12.0.3

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sgreen Newbie

sgreen

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Posted (edited)

I get a crash log when trying to start 12.0.2 om my MacBook pro (retina middle 2012). I went back to 12.0.1 and no problems.

 

I use Sierra 10.12.2.

Edited by sgreen
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Fabian Veteran

Fabian

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I had today also a lot of crashes, but after start Accordance by holding the alt key and remove the start up session and then not use open a last session when the pop-up comes. My bug seems to have gone.

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Fabian Veteran

Fabian

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I get a crash log when trying to start 12.0.2 om my MacBook pro (retina middle 2012). I went back to 12.0.1 and no problems.

 

I use Sierra 10.12.2.

Maybe you can copy the crash log and paste it here. This must be recorded in the Console. 

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sgreen Newbie

sgreen

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Hello

Tried again to allow Accordance to upgrade to 12.0.2 and got the following crash log and refuses to open:

 

Process:               acord [1139]
Path:                  /Applications/Accordance.app/Contents/MacOS/acord
Identifier:            com.OakTree.Accordance
Version:               12.0.2 (12.0.2)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           acord [1139]
User ID:               503
 
Date/Time:             2016-12-29 10:24:04.239 +0100
OS Version:            Mac OS X 10.12.2 (16C67)
Report Version:        12
Anonymous UUID:        878E9DAC-AC3D-AAED-646A-FAA50C419F0F
 
Sleep/Wake UUID:       A687904E-5AB6-4D4D-A249-97BEF9DFBE2F
 
Time Awake Since Boot: 1600 seconds
Time Since Wake:       680 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000bffffbe8
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]
 
VM Regions Near 0xbffffbe8:
    Stack Guard            00000000bc000000-00000000bf800000 [ 56.0M] ---/rwx SM=NUL  
--> Stack                  00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=PRV  
    Submap                 00000000ffff0000-00000000ffff1000 [    4K] r--/r-- SM=PRV  process-only VM submap
 
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                           0xbffffbe8 0 + 3221224424
1   com.OakTree.Accordance         0x000eb49f 0x1000 + 959647
2   com.OakTree.Accordance         0x000c55b6 0x1000 + 804278
3   com.OakTree.Accordance         0x000e03bf 0x1000 + 914367
4   com.OakTree.Accordance         0x00571993 0x1000 + 5704083
5   com.OakTree.Accordance         0x0056dc6d 0x1000 + 5688429
6   com.OakTree.Accordance         0x0056ccb5 0x1000 + 5684405
7   com.OakTree.Accordance         0x0056ac84 0x1000 + 5676164
8   com.OakTree.Accordance         0x0056a25b 0x1000 + 5673563
9   com.OakTree.Accordance         0x0056c0e5 0x1000 + 5681381
10  com.OakTree.Accordance         0x00565ef1 0x1000 + 5656305
11  com.OakTree.Accordance         0x00002566 0x1000 + 5478
12  com.OakTree.Accordance         0x00651a25 0x1000 + 6621733
13  com.OakTree.Accordance         0x000022f5 0x1000 + 4853
 
Thread 1:
0   libsystem_kernel.dylib         0x9f8b4cbe __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9f994dca _pthread_wqthread + 1210
2   libsystem_pthread.dylib       0x9f9948ea start_wqthread + 34
 
Thread 2:
0   libsystem_kernel.dylib         0x9f8b4cbe __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9f994c59 _pthread_wqthread + 841
2   libsystem_pthread.dylib       0x9f9948ea start_wqthread + 34
 
Thread 3:
0   libsystem_pthread.dylib       0x9f9948c8 start_wqthread + 0
 
Thread 4:
0   libsystem_pthread.dylib       0x9f9948c8 start_wqthread + 0
1   libobjc.A.dylib               0x9ef2a6e7 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 19
 
Thread 5:
0   libsystem_kernel.dylib         0x9f8b4cbe __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9f994dca _pthread_wqthread + 1210
2   libsystem_pthread.dylib       0x9f9948ea start_wqthread + 34
 
Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0xbffffad8  ebx: 0x00058f65  ecx: 0x00000040  edx: 0xbffffad8
  edi: 0x02933794  esi: 0xbffffb30  ebp: 0xbffffa78  esp: 0xbffff9ac
   ss: 0x00000023  efl: 0x00010286  eip: 0xbffffbe8   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0xbffffbe8
  
Logical CPU:     6
Error Code:      0x00000015
Trap Number:     14
 
 
Binary Images:
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  0x9cf000 -   0x9ebfff +com.dropbox.DropboxOSX (1.0 - 1) <86096F37-6472-3182-BA42-20161C3EBFC5> /Applications/Accordance.app/Contents/Frameworks/DropboxOSX.framework/Versions/A/DropboxOSX
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0x9d72a000 - 0x9d72cfff  com.apple.loginsupport (1.0 - 1) <3679E079-109C-3FD1-9787-1914A8DD78E7> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
0x9e229000 - 0x9e244ffb  libCRFSuite.dylib (34) <66E63967-8344-36DA-A49B-F7E7B89C8E45> /usr/lib/libCRFSuite.dylib
0x9e245000 - 0x9e24eff7  libChineseTokenizer.dylib (21) <61786B6B-424D-35CB-AC86-55F44E0C255B> /usr/lib/libChineseTokenizer.dylib
0x9e24f000 - 0x9e250fff  libDiagnosticMessagesClient.dylib (102) <6D00EEF3-EF16-3B1B-AB18-B8F797B468A2> /usr/lib/libDiagnosticMessagesClient.dylib
0x9e251000 - 0x9e482ffb  libFosl_dynamic.dylib (16.38) <B8150C79-8190-3C67-88C7-5D89ECDCFC39> /usr/lib/libFosl_dynamic.dylib
0x9e483000 - 0x9e48afff  libMatch.1.dylib (27) <72C45F20-D6D4-30F1-B4E6-E339AE0015A5> /usr/lib/libMatch.1.dylib
0x9e48b000 - 0x9e48bfff  libOpenScriptingUtil.dylib (172) <D520D83C-70F1-3128-AB48-63D29E9B054C> /usr/lib/libOpenScriptingUtil.dylib
0x9e48c000 - 0x9e490ffb  libScreenReader.dylib (477.20.6) <D558ECBA-B582-3C96-83FD-FD6E3E31A2B9> /usr/lib/libScreenReader.dylib
0x9e491000 - 0x9e492fff  libSystem.B.dylib (1238) <075CF118-0BD5-3526-B6A8-38531A99BF08> /usr/lib/libSystem.B.dylib
0x9e493000 - 0x9e4bfff7  libarchive.2.dylib (41.30.3) <3F16AB19-FEE6-3320-9230-2698BB35B854> /usr/lib/libarchive.2.dylib
0x9e4c0000 - 0x9e604ff3  libate.dylib (1.12.13) <86322086-1A56-3DA1-91C3-6C0635C5D156> /usr/lib/libate.dylib
0x9e605000 - 0x9e605ff3  libauto.dylib (187) <0DB50ACB-BFB1-3A23-BD39-4C3AFD597D29> /usr/lib/libauto.dylib
0x9e606000 - 0x9e616fff  libbsm.0.dylib (34) <6B938CF1-9249-3466-8A0C-477718FD2C7B> /usr/lib/libbsm.0.dylib
0x9e617000 - 0x9e624ff7  libbz2.1.0.dylib (38) <DEB36300-52BE-3AC3-AE86-ADD5C7A6D843> /usr/lib/libbz2.1.0.dylib
0x9e625000 - 0x9e67bfff  libc++.1.dylib (307.4) <B451A2B1-E76C-3175-B6D1-5D2D58EE2099> /usr/lib/libc++.1.dylib
0x9e67c000 - 0x9e69fff3  libc++abi.dylib (307.2) <14434F90-C6BA-38DC-8193-EED9BC3A3292> /usr/lib/libc++abi.dylib
0x9e6a0000 - 0x9e6b1ff7  libcmph.dylib (6) <04896475-3BC1-30FC-B34B-F091AF65E1CD> /usr/lib/libcmph.dylib
0x9e6b2000 - 0x9e6c5ff7  libcompression.dylib (34) <52D0A919-C275-34EC-9CED-8E1B27F357A3> /usr/lib/libcompression.dylib
0x9e6c6000 - 0x9e6c6fff  libcoretls.dylib (121.31.1) <FAB825BB-BC35-32F2-BC7F-C4AD4BE22088> /usr/lib/libcoretls.dylib
0x9e6c7000 - 0x9e6c8fff  libcoretls_cfhelpers.dylib (121.31.1) <46D35DDE-7377-3136-930A-11BED2546F87> /usr/lib/libcoretls_cfhelpers.dylib
0x9e76b000 - 0x9e85afff  libcrypto.0.9.8.dylib (64.30.2) <6FE854E7-5503-3E8A-A500-28008B3D4B52> /usr/lib/libcrypto.0.9.8.dylib
0x9e85b000 - 0x9e8b0fff  libcups.2.dylib (450) <F450D585-C346-3FCF-9397-4A7D87C76A27> /usr/lib/libcups.2.dylib
0x9e8b1000 - 0x9e8b1fff  libenergytrace.dylib (15) <0A18EAA7-EF49-312B-82A2-31A2A7C93860> /usr/lib/libenergytrace.dylib
0x9e8b3000 - 0x9e8b7fff  libheimdal-asn1.dylib (498.30.1) <6AD2BF5F-8E01-32D9-B68E-6D130B822B35> /usr/lib/libheimdal-asn1.dylib
0x9e8b8000 - 0x9e9a8ff3  libiconv.2.dylib (50) <34E6F33E-A727-3A53-8661-3F6380019B65> /usr/lib/libiconv.2.dylib
0x9e9a9000 - 0x9ebc6ff7  libicucore.A.dylib (57149.0.1) <7E77B6F7-B911-3DE2-A906-FEB1C18821E1> /usr/lib/libicucore.A.dylib
0x9ebc7000 - 0x9ebc8fff  liblangid.dylib (126) <EA6013B6-733D-330C-9377-C9D11462CBA3> /usr/lib/liblangid.dylib
0x9ebc9000 - 0x9ebe2ff7  liblzma.5.dylib (10) <F1C46DE7-44C7-34CD-A9CF-56B204A31965> /usr/lib/liblzma.5.dylib
0x9ebe3000 - 0x9ebf8ff3  libmarisa.dylib (5) <4CB11A15-6F11-3CF9-937B-7CA7DBE970FA> /usr/lib/libmarisa.dylib
0x9ebf9000 - 0x9eeacff7  libmecabra.dylib (744.5) <07035030-DAF8-3271-8ADA-BD66815D35F4> /usr/lib/libmecabra.dylib
0x9eead000 - 0x9ef24fff  libnetwork.dylib (856.30.16) <4383D13B-32F3-3AD3-A351-95799531DA7F> /usr/lib/libnetwork.dylib
0x9ef25000 - 0x9f2e8c93  libobjc.A.dylib (706) <36E48972-15DA-37A0-939B-159296C7CD58> /usr/lib/libobjc.A.dylib
0x9f2e9000 - 0x9f2ecfff  libpam.2.dylib (21.30.1) <CF96FBCD-8AD7-3022-BEF4-938DBFA38507> /usr/lib/libpam.2.dylib
0x9f2ed000 - 0x9f31bff7  libpcap.A.dylib (67) <37BAAB9C-8C32-3DD7-85D2-5E4DEA10B2DA> /usr/lib/libpcap.A.dylib
0x9f31c000 - 0x9f338ffb  libresolv.9.dylib (64) <FC3630FB-0289-3A80-AF06-7F29BD2B9E5C> /usr/lib/libresolv.9.dylib
0x9f339000 - 0x9f370fff  libsandbox.1.dylib (592.31.1) <C8343777-3917-3622-8DDE-CA4E94F59959> /usr/lib/libsandbox.1.dylib
0x9f371000 - 0x9f4b2ff7  libsqlite3.dylib (253) <AC458398-AA3E-33BB-B958-1C78A4029473> /usr/lib/libsqlite3.dylib
0x9f4d4000 - 0x9f50eff3  libssl.0.9.8.dylib (64.30.2) <4C6CE468-03DB-3CAB-BEA4-3C128A5E2211> /usr/lib/libssl.0.9.8.dylib
0x9f591000 - 0x9f59fff7  libxar.1.dylib (357) <47AF51B7-1544-3B8B-80FB-89DCBA312B11> /usr/lib/libxar.1.dylib
0x9f5a0000 - 0x9f684ff7  libxml2.2.dylib (30.11) <F1DA7243-2BCE-31AA-894C-D75A7B84AEF2> /usr/lib/libxml2.2.dylib
0x9f685000 - 0x9f6adff3  libxslt.1.dylib (15.8) <8B3591C4-5082-3DF4-85F4-A4C567871334> /usr/lib/libxslt.1.dylib
0x9f6ae000 - 0x9f6bcff7  libz.1.dylib (67) <6545D126-B808-3930-9225-547325D7158E> /usr/lib/libz.1.dylib
0x9f6cb000 - 0x9f6cffff  libcache.dylib (79) <46B3C403-0220-37C1-AB27-83D9F9AB92C2> /usr/lib/system/libcache.dylib
0x9f6d0000 - 0x9f6daff3  libcommonCrypto.dylib (60092.30.2) <8A660BCE-79BB-3E15-87C0-C2617D52971D> /usr/lib/system/libcommonCrypto.dylib
0x9f6db000 - 0x9f6e0ff3  libcompiler_rt.dylib (62) <C06B6EF0-D0C6-338F-AD57-C92FDFA3757D> /usr/lib/system/libcompiler_rt.dylib
0x9f6e1000 - 0x9f6e9ff7  libcopyfile.dylib (138) <C69D3E4D-4652-37AF-A673-48DDEF0AFA7E> /usr/lib/system/libcopyfile.dylib
0x9f6ea000 - 0x9f750ffb  libcorecrypto.dylib (442.30.20) <6B90D96B-887B-320C-A390-03BBAE921F6C> /usr/lib/system/libcorecrypto.dylib
0x9f751000 - 0x9f77fff3  libdispatch.dylib (703.30.5) <7E622FE8-0D74-3798-AE91-6AA85BAE2A8C> /usr/lib/system/libdispatch.dylib
0x9f780000 - 0x9f785ff7  libdyld.dylib (421.2) <F9DC868E-CDAF-3EE7-84FA-473EE9064E3E> /usr/lib/system/libdyld.dylib
0x9f786000 - 0x9f786fff  libkeymgr.dylib (28) <439CB13E-6D56-3E2C-B76A-4CC4F4800ACD> /usr/lib/system/libkeymgr.dylib
0x9f787000 - 0x9f793ff7  libkxld.dylib (3789.31.2) <58306E3A-D286-371E-BFB3-327DE9CDB3A3> /usr/lib/system/libkxld.dylib
0x9f794000 - 0x9f794fff  liblaunch.dylib (972.30.7) <1C0B5192-7015-3CA6-9A92-A84147024CF3> /usr/lib/system/liblaunch.dylib
0x9f795000 - 0x9f79bff7  libmacho.dylib (894) <F7C53217-DE52-3C0E-976A-FE212B4CC30C> /usr/lib/system/libmacho.dylib
0x9f79c000 - 0x9f79efff  libquarantine.dylib (85) <643FE490-1C84-3224-82CC-DC4EDCF3F6D7> /usr/lib/system/libquarantine.dylib
0x9f79f000 - 0x9f7a0fff  libremovefile.dylib (45) <407029D7-C017-3D4E-9C5C-A50C1CB8980A> /usr/lib/system/libremovefile.dylib
0x9f7a1000 - 0x9f7b8ff7  libsystem_asl.dylib (349.30.2) <ADC41995-E339-3F02-85C8-1B73B6337DD0> /usr/lib/system/libsystem_asl.dylib
0x9f7b9000 - 0x9f7b9fff  libsystem_blocks.dylib (67) <B0565013-F778-3E93-86F6-665F50B27407> /usr/lib/system/libsystem_blocks.dylib
0x9f7ba000 - 0x9f848ff3  libsystem_c.dylib (1158.30.7) <D68A6BBC-1A46-3361-BEE4-BB29ACB36294> /usr/lib/system/libsystem_c.dylib
0x9f849000 - 0x9f84cfff  libsystem_configuration.dylib (888.30.2) <D78E1ACF-6BA5-38C7-AA47-B28007414C3F> /usr/lib/system/libsystem_configuration.dylib
0x9f84d000 - 0x9f850fff  libsystem_coreservices.dylib (41.4) <2B6019BD-DDD7-3E98-B853-ECB99E0FF4D1> /usr/lib/system/libsystem_coreservices.dylib
0x9f851000 - 0x9f869ffb  libsystem_coretls.dylib (121.31.1) <7524FB1A-4176-32DB-86F8-9E0BEF5642A0> /usr/lib/system/libsystem_coretls.dylib
0x9f86a000 - 0x9f870ffb  libsystem_dnssd.dylib (765.30.11) <9BF25FDF-2D1B-3FE8-B75D-920DB5FDC084> /usr/lib/system/libsystem_dnssd.dylib
0x9f871000 - 0x9f898ff7  libsystem_info.dylib (503.30.1) <CEB794E2-2C9A-378C-9F94-79A145C42C90> /usr/lib/system/libsystem_info.dylib
0x9f899000 - 0x9f8baff3  libsystem_kernel.dylib (3789.31.2) <86124A39-EE15-363C-B502-6FC6A2288A1D> /usr/lib/system/libsystem_kernel.dylib
0x9f8bb000 - 0x9f907ffb  libsystem_m.dylib (3121.4) <CC1C4448-AEFB-3E31-B0AB-DF7B07812D9C> /usr/lib/system/libsystem_m.dylib
0x9f908000 - 0x9f922fff  libsystem_malloc.dylib (116.30.3) <1BA5FD5A-DFFC-3EFC-9AB4-2ED0A49EFF6E> /usr/lib/system/libsystem_malloc.dylib
0x9f923000 - 0x9f976fff  libsystem_network.dylib (856.30.16) <C7F43482-ECC2-3EC8-A004-B2445B66F331> /usr/lib/system/libsystem_network.dylib
0x9f977000 - 0x9f980fff  libsystem_networkextension.dylib (563.30.15) <94665C1C-9486-361E-8719-0D0F2810D140> /usr/lib/system/libsystem_networkextension.dylib
0x9f981000 - 0x9f989ffb  libsystem_notify.dylib (165.20.1) <C9D40DD9-341A-3732-BBEE-86ABF747C634> /usr/lib/system/libsystem_notify.dylib
0x9f98a000 - 0x9f990ffb  libsystem_platform.dylib (126.1.2) <86DC077F-CD37-3BDB-9FD3-4F87696E71FE> /usr/lib/system/libsystem_platform.dylib
0x9f991000 - 0x9f99affb  libsystem_pthread.dylib (218.30.1) <03ADF55F-41C7-34C6-AA6A-36C6CE4668D9> /usr/lib/system/libsystem_pthread.dylib
0x9f99b000 - 0x9f99effb  libsystem_sandbox.dylib (592.31.1) <E6C51B17-2771-32AC-BBDA-89A86A59198C> /usr/lib/system/libsystem_sandbox.dylib
0x9f99f000 - 0x9f9a0fff  libsystem_secinit.dylib (24) <20802F8D-D050-3CD8-A356-253F82AFF866> /usr/lib/system/libsystem_secinit.dylib
0x9f9a1000 - 0x9f9a8ff7  libsystem_symptoms.dylib (532.30.6) <7E75FEFD-84B9-3D70-864C-94EEE83D68CD> /usr/lib/system/libsystem_symptoms.dylib
0x9f9a9000 - 0x9f9c9fff  libsystem_trace.dylib (518.30.7) <F5BC2548-3C04-370F-80ED-28134ACEE123> /usr/lib/system/libsystem_trace.dylib
0x9f9ca000 - 0x9f9d0ffb  libunwind.dylib (35.3) <BE4AABDB-D7E1-3EAD-8CCD-5495CD5A0AA9> /usr/lib/system/libunwind.dylib
0x9f9d1000 - 0x9f9f7fff  libxpc.dylib (972.30.7) <A8CD73D5-4C11-3D63-ACF2-42FB681B9D76> /usr/lib/system/libxpc.dylib
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 766
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=235.9M resident=0K(0%) swapped_out_or_unallocated=235.9M(100%)
Writable regions: Total=101.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=101.3M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        2 
CG image                             4K        2 
CoreAnimation                       32K        3 
CoreUI image data                   80K        2 
CoreUI image file                  172K        4 
Image IO                            92K       21 
Kernel Alloc Once                    8K        2 
MALLOC                            88.8M       32 
MALLOC guard page                   48K       10 
Memory Tag 242                      12K        2 
Stack                             10.5M        7 
Stack Guard                       56.0M        7 
VM_ALLOCATE                       1248K       25 
__DATA                            12.2M      226 
__IMAGE                            528K        2 
__LINKEDIT                        51.9M        7 
__OBJC                            3536K       90 
__TEXT                           184.0M      233 
__UNICODE                          556K        2 
mapped file                      150.2M      124 
shared memory                      372K       11 
===========                     =======  ======= 
TOTAL                            560.3M      793 
 
Model: MacBookPro10,1, BootROM MBP101.00EE.B0B, 4 processors, Intel Core i7, 2,6 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.171.68.1a4)
Bluetooth: Version 5.0.2f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500,28 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

 

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sgreen Newbie

sgreen

Posted
Posted

I had today also a lot of crashes, but after start Accordance by holding the alt key and remove the start up session and then not use open a last session when the pop-up comes. My bug seems to have gone.

 

Tried that, but it didn't help. Still crashing for me. I guess have to settle with 12.0.1 until there is a solution.

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Scott Knapp Newbie

Scott Knapp

Posted
Posted

In absence of providing a crash log to act upon, screen sharing with tech support is still your best option.

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sgreen Newbie

sgreen

Posted
Posted

In absence of providing a crash log to act upon, screen sharing with tech support is still your best option.

 

See above, I have provided such a log.

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sgreen Newbie

sgreen

Posted
Posted

In absence of providing a crash log to act upon, screen sharing with tech support is still your best option.

 

I have now contacted tech support directly, to see if they can help me, perhaps with screen sharing as you suggest. Thank you.

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sgreen Newbie

sgreen

Posted
Posted (edited)

I have now got excellent help from tech support. The problem was that my preference file was corrupt. Now Accordance 12.0.2 starts and I am happy again.  :)

Edited by sgreen
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  • 2 weeks later...
cmyhero Newbie

cmyhero

Posted
Posted

I thought my problem was solved by tech support but when I open Accordance and click on infopane it crashes

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