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Accordance Support is Fantastic!


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#1 Nathan Parker

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Posted 03 January 2017 - 08:46 PM

I want to take a moment to mention how fantastic Accordance Technical Support is! I called in about the Atlas crashing issue the week before Christmas, and Billy in Technical Support spent a great deal of time with me over the phone troubleshooting this issue, emailing me to follow up on the issue, as well as escalated my information over to developers. He went out of his way to ensure my issue was taken care of, and the time he took on my issue especially so close to Christmas was above and beyond any support experience I've seen anywhere.

 

Contrast this with another major Bible software company I've dealt with (and even have an ongoing membership with them), their support teams rushed me off the phone before fully answering my questions and fully testing to ensure my issues were resolved. It took numerous calls and levels and I still didn't receive near the quality of support I received from Accordance when I called in with my issue.

 

Thank you Billy and Accordance Support for all the efforts you put in to keep customers happy and pleased. While occasionally there will be a few issues with any computer software program (although Accordance is generally stable), I am pleased to see such a fine support team standing behind the product and stepping up to the plate to ensure customers such as myself get the support we need when we need it the most. This alone makes me thrilled to be an Accordance customer!


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Nathan Parker


#2 Rick Ausdahl

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Posted 03 January 2017 - 09:19 PM

That's truly nice to hear! 


Windows 10, Core I7 2.5 GHz, 16GB RAM, 256GB SSD, 4K display.

#3 Nathan Parker

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Posted 10 January 2017 - 05:14 PM

Thanks for posting it on the blog as well! Glad to see the endorsement was beneficial to Accordance. Feel free to use any of my endorsements anytime.


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#4 ukfraser

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Posted 10 January 2017 - 05:49 PM

I am not sure of how accordance is structured but i also want to say thank you to those who correct the tools.

They may be unsung but do vital work and i for one am very pleased when i see the corrections i have recorded are fixed!
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Fraser Sims
Accordance 2x iOS 12x on iPad pro and iPhone 8, occasionally accordance 12x on Mountain Lion on a reliable '08 mbp.
Other life enhancing software I use includes: forScore with AirTurn page turner for leading all aspects of a service from my iPad including liturgy, sermon and the congregational singing; HymnQuest for developing my selection of appropriate music for the service; Sibelius for preparing the music scores; Lightroom for my photo library!

#5 Joel Arnold

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Posted 10 January 2017 - 09:00 PM

I've had similar experiences with Billy, staying with me over an hour to get something taken care of until it was fully done. It's great.


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