Jump to content


Photo

Crash when running Research over all modules

crash research

  • Please log in to reply
3 replies to this topic

#1 dandennison

dandennison

    Silver

  • Active Members
  • PipPipPip
  • 130 posts
  • Gender:Male
  • Location:Los Angeles Area
  • Interests:The Master's Seminary
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 04 January 2017 - 07:09 AM

After installing some updates in the last 2 days, my Accordance started crashing on startup.

 

I deleted the Startup session and now it starts fine, but I cannot run a search over everything, so I suspect a corrupt module. I looked at the whole Library listing, but cannot find any corruption in the names.

 

Worse, Accordance doesn't seem to be dumping user crash reports for me anymore, so I don't have a stack trace to give you.

 

How can I enable sufficient logging to figure out which module is causing the crashes, so I can delete and reinstall it?



#2 dandennison

dandennison

    Silver

  • Active Members
  • PipPipPip
  • 130 posts
  • Gender:Male
  • Location:Los Angeles Area
  • Interests:The Master's Seminary
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 04 January 2017 - 06:43 PM

Help?

#3 Helen Brown

Helen Brown

    Emerald

  • Admin
  • 11,727 posts
  • Twitter:accordancebible
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:12.x
  • Platforms:Mac OS X, Windows, iOS, Android

Posted 05 January 2017 - 01:55 PM

Please contact tech support directly. They will probably want to screenshare with you. You could first try removing the General Settings in Safe Mode.


Helen Brown
OakTree Software

#4 dandennison

dandennison

    Silver

  • Active Members
  • PipPipPip
  • 130 posts
  • Gender:Male
  • Location:Los Angeles Area
  • Interests:The Master's Seminary
  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 16 January 2017 - 09:14 AM

So this seems to be working again, which is quite odd. Perhaps recent updates in the past 12 days made this better?







Also tagged with one or more of these keywords: crash, research

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users