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synching with Dropbox killed Accordance

crash

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#1 Michael J. Bolesta

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Posted 21 January 2017 - 04:34 PM

I was trying to help a friend with a user tool. I noticed that my Accordance folder within Dropbox had some old versions of my user tools. In Accordance 12.0.2 I did a synch with Dropbox and the program crashed. Now I cannot restart Accordance. The icon bounce four times and stops without opening. I am on a MacBook Air mid 2013. Any help would be appreciated Here is the crash log:

 

Accordance Crash Log

Program Version: 12.0.2
OS Version: 10.12.2
 
Message: Range check error
Call trace:
  $000117CA
  $001B272A
  $001B3544
  $001E4B87
  $001E485F
  $00203384
  $002036AE
  $00203D32
  $002E5065
  $002E4A02
  $005538D0
  $0006A35E
  $9EF2DD1E
  $0058D584
  $00A74F59
  $9EF2DD1E
  $00A72EB7
 

Michael
Accordance on Macintosh, iPhone, and iPad

#2 Fabian

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Posted 21 January 2017 - 04:36 PM

Have you tried to push alt by opening Accordance and then remove some ....


Greetings

Fabian

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

#3 Michael J. Bolesta

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Posted 21 January 2017 - 04:47 PM

Attempting the safe mode start and deleting the last session and the Dropbox synch produces another crash

Attached Files


Michael
Accordance on Macintosh, iPhone, and iPad

#4 Michael J. Bolesta

Michael J. Bolesta

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Posted 21 January 2017 - 04:50 PM

Tried again, deleting caches, temporary user options (including last session), auto Dropbox, auto update, and Accordance opened. Thanks Fabian. Will explore to see if any other damage. But I will leave Dropbox alone for the moment.


Michael
Accordance on Macintosh, iPhone, and iPad

#5 Michael J. Bolesta

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Posted 21 January 2017 - 04:55 PM

Spoke too soon. Accordance opens last saved session but all is frozen. No menus open. No instant details hovering over tagged text. Clicking on a tab does not make it active. I cannot even quit except for a force quit. I appear to be dead in the water.


Edited by Michael J. Bolesta, 21 January 2017 - 04:56 PM.

Michael
Accordance on Macintosh, iPhone, and iPad

#6 Michael J. Bolesta

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Posted 21 January 2017 - 09:07 PM

Well starting in safe mode, selecting all options except the settings, and not attempting to load the last session allowed me to use the menu and to search. I opened a workspace and successfully search. I quit and Accordance would not open in regular mode. In safe mode it crashed when no options selected. Here is the crash log: 

 

Accordance Crash Log

Program Version: 12.0.2
OS Version: 10.12.2
 
Message: Range check error
Call trace:
  $000117CA
  $001B272A
  $001B3544
  $001E4B87
  $001E485F
  $00203384
  $002036AE
  $00203D32
  $004AF9F2
  $0056DEA0
  $0056CCB5
  $0056AC84
  $0056A25B
  $0056C0E5
  $005650AE
  $006409E6
  $0006237E
 
 
I think I need help! I have not idea what the synch with Dropbox again, but I think I will skip it henceforth.

Edited by Michael J. Bolesta, 21 January 2017 - 09:08 PM.

Michael
Accordance on Macintosh, iPhone, and iPad

#7 Michael J. Bolesta

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Posted 23 January 2017 - 07:46 PM

Mega kudos to Billy in support. He did a screen share after the usual close of business hours and got me up and going. Accordance support is the best, bar none. 

 

The LORD bless you and keep you, Billy!


Michael
Accordance on Macintosh, iPhone, and iPad





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