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Crash using research analytics


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#1 John Fidel

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Posted 19 February 2017 - 07:45 AM

Each time I try and run a bar chart for research analytics from the analytics drop down menu, Accordance crashes. However, if I open an analytics hits graph and then click on the + to add another graph, I can get the bar graph to display. Here is the log:

Accordance Crash Log

Program Version: 12.0.4
OS Version: 10.12.3
 
Message: Division by zero
Call trace:
  $003EFE63
  $003DCD46
  $003DCA94
  $003D6EC7
  $003D6AEE
  $003CE4F1
  $003CFD0A
  $00549B54
  $0022EC0F
  $0022EAD8
  $0051680C
  $000F9D69
  $000B1437
  $0008E714
  $9EF30D1E
  $92CE2420
  $9F9B2284
 


#2 Joel Brown

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Posted 19 February 2017 - 09:11 AM

What is your search and group you are searching?
Joel Brown

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#3 John Fidel

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Posted 19 February 2017 - 06:27 PM

Almost anything. Try grace and all texts.



#4 Joel Brown

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Posted Yesterday, 07:52 PM

Looking at your crash log, it seems to be because the bar chart is appearing in a very small zone.  While we work on fixing it for v12.0.5, can you try adjusting your workspace to it has a bit more room to open up?


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#5 John Fidel

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Posted Yesterday, 08:59 PM

I have my settings for 2 panes as it is a laptop. The analytics open in a floating window. If I open the hits graph and then bar it works. Can you just have the program make the window large enough?

 

Thanks for the follow up!






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