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#1 Paul Daunno

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Posted 20 February 2017 - 02:33 PM

I have this module that will not install.

 

Attached File  Screen Shot 2017-02-20 at 2.29.53 PM.png   58.22KB   0 downloads

 

It's a module I've had for a while, it appeared stuck when trying to install an update so I removed it completely from my library, emptied the trash, rebooted and started Accordance again.  Now it's stuck with installing it as a "new" module.

 

Any help is appreciated.

 


MAC - OS X High Sierra 10.13 - MacBook Pro, Retina, Mid 2014 --- Accordance 12.2.1

iOS - Current iOs and iAccord releases

 


#2 Fabian

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Posted 20 February 2017 - 02:56 PM

No problem by me. Just deleted mine and installed new. And I don't see no minimum system required on the product page.

 

Greetings

 

Fabian


Greetings

Fabian

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

#3 Paul Daunno

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Posted 28 February 2017 - 07:26 PM

Bump

 

I'm still having this problem.  Not sure if there's any significance but I am NOT having this problem with my iOS devices just my Mac.


MAC - OS X High Sierra 10.13 - MacBook Pro, Retina, Mid 2014 --- Accordance 12.2.1

iOS - Current iOs and iAccord releases

 


#4 Fabian

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Posted 01 March 2017 - 03:17 AM

Which version of Accordance are you running on Mac?


Greetings

Fabian

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

#5 Paul Daunno

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Posted 01 March 2017 - 11:26 AM

Which version of Accordance are you running on Mac?

 

Accordance version 11.2.4 running on OS X El Capitan 10.11.6


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iOS - Current iOs and iAccord releases

 


#6 Fabian

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Posted 01 March 2017 - 11:35 AM

Just tested again and I have no problems. 

 

I'm not aware of a bug in 11 with this module, but there is a update to 11.2.5. Try this.

 

Have you tried to delete and install new another recourse? 

 

If this don't work a mail (phone, chat) to the support would be good.

 

Greetings

 

Fabian


Edited by Fabian, 01 March 2017 - 11:41 AM.

Greetings

Fabian

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

#7 Paul Daunno

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Posted 01 March 2017 - 11:46 AM

Just tested again and I have no problems. 

 

I'm not aware of a bug in 11 with this module, but there is a update to 11.2.5. Try this.

 

Have you tried to delete and install new another recourse? 

 

If this don't work a mail (phone, chat) to the support would be good.

 

Greetings

 

Fabian

 

I just upgraded to 11.2.5 and it did not fix the issue.


MAC - OS X High Sierra 10.13 - MacBook Pro, Retina, Mid 2014 --- Accordance 12.2.1

iOS - Current iOs and iAccord releases

 


#8 Helen Brown

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Posted 01 March 2017 - 11:10 PM

This may be an issue that requires a screenshare by tech support to check for permissions, a bad file blocking the installation, etc.


Helen Brown
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#9 Paul Daunno

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Posted 02 March 2017 - 09:07 AM

This may be an issue that requires a screenshare by tech support to check for permissions, a bad file blocking the installation, etc.

 

Thank you Helen.  I was able to solve the problem on my own.  I moved the old file from /library/... to my desktop then did easy install again and it worked.  There must have been something quirky about the old file.  Oh well, problem solved!


MAC - OS X High Sierra 10.13 - MacBook Pro, Retina, Mid 2014 --- Accordance 12.2.1

iOS - Current iOs and iAccord releases

 






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