Paul Daunno Posted February 20, 2017 Share Posted February 20, 2017 I have this module that will not install. It's a module I've had for a while, it appeared stuck when trying to install an update so I removed it completely from my library, emptied the trash, rebooted and started Accordance again. Now it's stuck with installing it as a "new" module. Any help is appreciated. Link to comment Share on other sites More sharing options...
Fabian Posted February 20, 2017 Share Posted February 20, 2017 No problem by me. Just deleted mine and installed new. And I don't see no minimum system required on the product page. Greetings Fabian Link to comment Share on other sites More sharing options...
Paul Daunno Posted March 1, 2017 Author Share Posted March 1, 2017 Bump I'm still having this problem. Not sure if there's any significance but I am NOT having this problem with my iOS devices just my Mac. Link to comment Share on other sites More sharing options...
Fabian Posted March 1, 2017 Share Posted March 1, 2017 Which version of Accordance are you running on Mac? Link to comment Share on other sites More sharing options...
Paul Daunno Posted March 1, 2017 Author Share Posted March 1, 2017 Which version of Accordance are you running on Mac? Accordance version 11.2.4 running on OS X El Capitan 10.11.6 Link to comment Share on other sites More sharing options...
Fabian Posted March 1, 2017 Share Posted March 1, 2017 (edited) Just tested again and I have no problems. I'm not aware of a bug in 11 with this module, but there is a update to 11.2.5. Try this. Have you tried to delete and install new another recourse? If this don't work a mail (phone, chat) to the support would be good. Greetings Fabian Edited March 1, 2017 by Fabian Link to comment Share on other sites More sharing options...
Paul Daunno Posted March 1, 2017 Author Share Posted March 1, 2017 Just tested again and I have no problems. I'm not aware of a bug in 11 with this module, but there is a update to 11.2.5. Try this. Have you tried to delete and install new another recourse? If this don't work a mail (phone, chat) to the support would be good. Greetings Fabian I just upgraded to 11.2.5 and it did not fix the issue. Link to comment Share on other sites More sharing options...
Helen Brown Posted March 2, 2017 Share Posted March 2, 2017 This may be an issue that requires a screenshare by tech support to check for permissions, a bad file blocking the installation, etc. Link to comment Share on other sites More sharing options...
Paul Daunno Posted March 2, 2017 Author Share Posted March 2, 2017 This may be an issue that requires a screenshare by tech support to check for permissions, a bad file blocking the installation, etc. Thank you Helen. I was able to solve the problem on my own. I moved the old file from /library/... to my desktop then did easy install again and it worked. There must have been something quirky about the old file. Oh well, problem solved! Link to comment Share on other sites More sharing options...
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