Randy Cue Posted March 8, 2017 Share Posted March 8, 2017 When I click on Easy Install Accordance crashes. Here is the log. Accordance Crash Log Program Version: 12.0.4 OS Version: 10.12.3 Message: Access violation Call trace: $00553F95 $0055CA15 $00103E37 $0010ADAA $00104389 $00104460 $00104460 $0010F702 $00559F07 $00196223 $000F9B67 $000942E1 $000FDD17 $0055BDA0 $00103DCA $0010EFFE $001050B0 Link to comment Share on other sites More sharing options...
Randy Cue Posted March 10, 2017 Author Share Posted March 10, 2017 bump Link to comment Share on other sites More sharing options...
Randy Cue Posted March 10, 2017 Author Share Posted March 10, 2017 Here is the latest crash log. Accordance Crash Log Program Version: 12.0.4 OS Version: 10.12.3 Message: Access violation Call trace: $00553F95 $0055CA15 $00103E37 $0010ADAA $00104389 $00104460 $00104460 $0010F702 $00559F07 $00196223 $000F9B67 $000942E1 $000FDD17 $0055BDA0 $00103DCA $0010EFFE $001050B0 Link to comment Share on other sites More sharing options...
Fabian Posted March 10, 2017 Share Posted March 10, 2017 Have you considered to start Accordance with pressed "alt" to and check delete download cache? Link to comment Share on other sites More sharing options...
Randy Cue Posted March 11, 2017 Author Share Posted March 11, 2017 Didn't work. I had to force quit Accordance. Link to comment Share on other sites More sharing options...
Randy Cue Posted March 11, 2017 Author Share Posted March 11, 2017 This might be a related issue. The last module I bought before I got my new mac is listed in my library, but if I click to open it I get a message to navigate to the folder in which it is located. I cannot find that module on my computer at all. It is Pseudepigraph by Bauckham. Link to comment Share on other sites More sharing options...
Fabian Posted March 11, 2017 Share Posted March 11, 2017 Finder, press alt, go to, library, Application Support, Accordance, Modules, Tools Link to comment Share on other sites More sharing options...
Julie Palmer Posted March 11, 2017 Share Posted March 11, 2017 This might be a related issue. The last module I bought before I got my new mac is listed in my library, but if I click to open it I get a message to navigate to the folder in which it is located. I cannot find that module on my computer at all. It is Pseudepigraph by Bauckham. Since it is listed in the Library, try removing it (and trash it) and see if you can download it again through Easy Install. Link to comment Share on other sites More sharing options...
Fabian Posted March 11, 2017 Share Posted March 11, 2017 Since it is listed in the Library, try removing it (and trash it) and see if you can download it again through Easy Install. Oh yes I saw this but, then answered not. Good watch out Julie. Link to comment Share on other sites More sharing options...
Randy Cue Posted March 11, 2017 Author Share Posted March 11, 2017 Since it is listed in the Library, try removing it (and trash it) and see if you can download it again through Easy Install. Julie, Tried this but trying to use Easy Install still causes a crash. Here is the latest crash log. Accordance Crash Log Program Version: 12.0.4 OS Version: 10.12.3 Message: Access violation Call trace: $00553F95 $0055CA15 $00103E37 $0010ADAA $00104389 $00104460 $00104460 $0010F702 $00559F07 $00196223 $000F9B67 $000942E1 $000FDD17 $0055BDA0 $00103DCA $0010EFFE $001050B0 Link to comment Share on other sites More sharing options...
Fabian Posted March 11, 2017 Share Posted March 11, 2017 Finder, press alt, go to, library, Application Support, Accordance, Modules, Tools Have you found the module? Link to comment Share on other sites More sharing options...
Randy Cue Posted March 11, 2017 Author Share Posted March 11, 2017 Finder, press alt, go to, library, Application Support, Accordance, Modules, Tools I don't understand your directions. Using Julie's method, I believe the module was erased, but the problem with Easy Install still exists. I guess I will have call support as no one has addressed the problem with Easy Install. Link to comment Share on other sites More sharing options...
Fabian Posted March 11, 2017 Share Posted March 11, 2017 Open Finder, press alt button, "go to" pull down menu, then library, Application Support, Accordance, Modules, Tools Link to comment Share on other sites More sharing options...
Julie Palmer Posted March 11, 2017 Share Posted March 11, 2017 I don't understand your directions. Using Julie's method, I believe the module was erased, but the problem with Easy Install still exists. I guess I will have call support as no one has addressed the problem with Easy Install. I'm sorry, Randy, but I cannot help with the crash issue. At what point does it crash? Do you get the list of items that need to be installed? Or does it crash in the download/install process? Link to comment Share on other sites More sharing options...
Randy Cue Posted March 12, 2017 Author Share Posted March 12, 2017 I'm sorry, Randy, but I cannot help with the crash issue. At what point does it crash? Do you get the list of items that need to be installed? Or does it crash in the download/install process? It crashes when it starts the Easy Install. The blue line showing the progress gets about half way and then the crash. None of the items are shown before the crash. Thank you Fabian and Julie for your help. I'm sure the crash issue needs to be addressed before anything else can be done about missing modules. Link to comment Share on other sites More sharing options...
Joel Brown Posted March 16, 2017 Share Posted March 16, 2017 Randy, thanks for posting your crash logs, and I'm sorry about the issue. It looks like something is going awry with your Atlas installation. Are you able to open the Atlas from Accordance? Perhaps try navigating to ~/Library/Application Support/Accordance/Atlas Files, and temporarily renaming the Map Data file? Link to comment Share on other sites More sharing options...
Randy Cue Posted March 16, 2017 Author Share Posted March 16, 2017 Randy, thanks for posting your crash logs, and I'm sorry about the issue. It looks like something is going awry with your Atlas installation. Are you able to open the Atlas from Accordance? Perhaps try navigating to ~/Library/Application Support/Accordance/Atlas Files, and temporarily renaming the Map Data file? Hi Joel. I called support and did a screen share with one of the techs. He got everything working the way it should. I greatly appreciate the support available from Accordance. Thank you Joel for taking time to respond to this issue. Link to comment Share on other sites More sharing options...
Randy Cue Posted March 16, 2017 Author Share Posted March 16, 2017 Joel I had another issue on line spacing in copy as citation that I posted in the general topics forum. No one has yet responded with a suggestion. Here is a screen shot that shows the unequal line spacing. Link to comment Share on other sites More sharing options...
Joel Brown Posted March 16, 2017 Share Posted March 16, 2017 I'll respond there to keep the threads clean. Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now