A. Smith Posted March 29, 2017 Share Posted March 29, 2017 Synching iPhone to Mac. Not dropbox. The apps on both devices crash instantly when the button is clicked to begin the sync. I get a message to contact tech support. Nothing more specific or helpful than that. Link to comment Share on other sites More sharing options...
Mike Garrity Posted March 29, 2017 Share Posted March 29, 2017 A couple of questions: Did you get a crash report on the Mac? What iOS version are you running on your iPhone?(10.3?) Mike Link to comment Share on other sites More sharing options...
A. Smith Posted March 29, 2017 Author Share Posted March 29, 2017 No crash report. Did not know 10.3 was out yet. I'm running 10.2.1. Link to comment Share on other sites More sharing options...
Mike Garrity Posted March 29, 2017 Share Posted March 29, 2017 Hi Anthony, Sorry for the late response. My guess is that macOS Accordance is crashing when “encoding" a module for syncing to your iPhone. It is probably easier for you to call tech support to setup a screen sharing session. They can gather diagnostic info and hopefully isolate the problem module (if that is the problem). Mike Link to comment Share on other sites More sharing options...
A. Smith Posted March 29, 2017 Author Share Posted March 29, 2017 Ok. I'll have to try that tomorrow. Thanks. It's not a module. I deselected everything but user notes to synch (had to add a text so I chose first NIV then NA28). Got a crash both times. Link to comment Share on other sites More sharing options...
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