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Crash on launch since iOS 10.3 on iPad


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#1 Daniel Saunders

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Posted 29 March 2017 - 08:24 PM

Hi,

 

Since updating my iPad 4 to iOS 10.3, Accordance has been crashing on startup. I get to the 'splash screen', and then it goes black and back to the home screen.

 

The update to Accordance 2.5 hasn't changed anything (though once I saw the 'see what's new' page).

 

I wondered if iOS had deleted part of the library to make space for 10.3, but I've now uninstalled and reinstalled the application, and the crash still happens.

 

On my iPhone 5s everything is working fine.


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#2 Scott Knapp

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Posted 29 March 2017 - 09:48 PM

Are you saying a fresh install of v2.5 on your iPad running iOS 10.3 crashes at startup before you sync or download any other content?

#3 Daniel Saunders

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Posted 29 March 2017 - 10:29 PM

Yes, that's right.

 

The problem started with iOS 10.3 and Accordance 2.4 (was that the previous version?). I tried again this morning when 2.5 was released (updating without deleting). Then I deleted Accordance (clicked the X button when the icon was wobbly) and then reinstalled via the App Store. I haven't synced or downloaded because I can't get that far into the app.


Edited by Daniel Saunders, 29 March 2017 - 10:29 PM.


#4 Daniel Saunders

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Posted 29 March 2017 - 10:32 PM

And I just tried what was suggested here—no difference.



#5 Scott Knapp

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Posted 29 March 2017 - 11:43 PM

Try deleting the app again, restarting your iPad, downloading a fresh cop yfrom the App Store, and launching again.

Also, what default language is your iPad set to?

#6 Daniel Saunders

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Posted 29 March 2017 - 11:53 PM

Did that, still crashing on startup.

 

Language is set to English (Australia)



#7 Robert Holmstedt

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Posted 30 March 2017 - 01:14 PM

I am having a similar problem. First I updated Accordance. It crashed repeatedly at startup. So then I deleted it and updated to iOS 10.3. Reinstalled Accordance app. Crash, crash, crash, crash. Repeat. Delete. Install. Crash. And all over again.


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#8 the_reverend

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Posted 01 April 2017 - 08:32 AM

I'm having the same problem. Just updated to iOS 10.3 with Accordance 2.5 - app crashes on startup. Gets to startup screen then to black and crashes. I have managed to get to the EULA screen (going via 'Siri app suggestions'), tapped 'agree' and got the 'configuring' message before it went black. I've tried deleting and reinstalling, but no joy.



#9 freney

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Posted 01 April 2017 - 08:24 PM

Same here. iOS 10.3, iPhone 5, Acc 2.5: splash screen, then crash.

 

I've tried reinstalling the app, resetting things in the settings app, but no joy.



#10 Helen Brown

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Posted 02 April 2017 - 01:04 AM

Our developers are working to isolate and fix this crash as soon as possible. Not everyone experiences it, but for those who do, we do not have a workaround at present.


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#11 csonni

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Posted 03 April 2017 - 03:42 AM

Just came across this thread. I started a thread with the same crashing issue. Starts up on my iPhone fine, but not on my iPad.



#12 Daniel Saunders

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Posted 03 April 2017 - 04:26 AM

Just wanting to confirm Helen's comment. I was contacted by one of the iOS developers last week, and been able to send through some further details for him to track down the issue. I'm sure there'll be a fix soon.


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#13 Fabian

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Posted 03 April 2017 - 01:10 PM

10.3.1 is out. 


Greetings

 

Fabian

 

ATTENTION: My bug reports are all with the GERMAN INTERFACE and with the EUROPEAN NOTATION! It can be the English interface has no bug, which I describe.

 

Mac Air (13-inch, Mid 2013)

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4GB Ram

Next time: I'll buy only one with SuperRetina OLED, and hopefully without a glossy screen. A faster CPU and more RAM.

 

macOS High Sierra 10.13.1

Accordance 12.1.5 and waiting on 13 (on iPad Pro with 3D touch)

 

iPhone X 256GB

iOS 11.1.1

Accordance Mobile 2.5.6.8946


#14 griffrank

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Posted 03 April 2017 - 07:02 PM

Just updated system (10.3.1) and the app (2.5) after resetting all catagories on the pref for Acc app it will start in ESVi but when I open any other text it immediately crashes.



#15 Michel Gilbert

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Posted 03 April 2017 - 07:08 PM

FWIW, I've got 10.3.2, Public Beta 2 I think, and there are no problems.


Accordance 12.1 & 2.5:

 

   Mac mini, High Sierra, 10.13.1

   iPad mini, 11.1

 

Android beta, 12.1.44

 

   Huawei, Android 6.0.1


#16 Chris Rockwell

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Posted 03 April 2017 - 07:14 PM

I'm currently working on tracking down this issue and after don't some research, I want everyone who's crashing to try restarting your device and seeing if that makes a difference. It appears to be an issue with iOS 10.3 at this point with the file system changes, but we're working hard to sort it out.

 

If you don't know how to restart, check this out https://support.appl.../en-us/HT201559

 

I hope this gets everyone back up and running in the meantime. We apologize for the inconvenience this issue has caused.

 

Thanks,

 

Chris


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#17 the_reverend

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Posted 04 April 2017 - 06:45 AM

I've just restarted again - still no joy. Gets to the EULA screen, then 'configuring', then black and crashes.



#18 Scott Knapp

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Posted 04 April 2017 - 07:48 AM

Please update to iOS v10.3.1 and try again.

#19 Robert Holmstedt

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Posted 04 April 2017 - 08:44 AM

Updated to 10.3.1 and can only get to EULA screen (and even then only after about 5 quick app crashes). I also did a force restart and no luck.
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#20 Chris Rockwell

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Posted 04 April 2017 - 08:52 AM

Ok. Thanks for trying these out. We're hoping to find a workaround in the mean time so we can get everybody back up and running while we sort this out. We'll keep you all posted on any progress. 

 

Thanks,

 

Chris


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