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Crash on launch since iOS 10.3 on iPad


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#41 Chris Rockwell

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Posted 11 April 2017 - 11:01 AM

It sounds like a fix for iPads may take a while to happen.  Is there a way to let those of us with iPads restore the previous version of Accordance?  Will that version run on iOS 10.3?  I use Accordance on my iPad significantly more than on my iMac.  

Unfortunately, you can't revert back to a previous version. I am currently looking into this issue now and hope to have a fix soon.

 

Chris


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#42 Helen Brown

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Posted 13 April 2017 - 09:14 PM

Our team are still working on a fix for multiple bugs introduced with the iOS upgrade to 10.3 on older (32 bit) devices. Our mobile app is running fine on the iPhone 6 and 7 and the newer iPads.


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#43 byewcr

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Posted 14 April 2017 - 01:39 PM

Crashing on my iPad 4 also, but on my iPhone 7 there are no problems. 

Accordance for the iPad has been buggy for some time. I've also had issues with the display of User Notes on the iPad only and it appears that there is no solution apart from copying my notes, one by one, to a new file. This new issue is a far bigger problem. 

When it works, I love this software. 



#44 Chris Rockwell

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Posted 14 April 2017 - 01:40 PM

Crashing on my iPad 4 also, but on my iPhone 7 there are no problems. 

Accordance for the iPad has been buggy for some time. I've also had issues with the display of User Notes on the iPad only and it appears that there is no solution apart from copying my notes, one by one, to a new file. This new issue is a far bigger problem. 

When it works, I love this software. 

 

Thanks for the info. We apologize for the inconvenience this issue has caused. We're working to get it resolved asap.

 

Chris


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#45 Truchas7

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Posted 14 April 2017 - 02:30 PM

The most recent Test Flight build runs well on my iPad 4 and doesn't seem to be slower than normal. But I still have large numbers of multiple free resources in my library and when I tap a word in a Strongs Bible text I'm kicked out of the program but can get back in right away by tapping the icon, i.e. the program doesn't seem to be crashing. No other symptoms to report so far.

#46 Chris Rockwell

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Posted 14 April 2017 - 02:34 PM

The most recent Test Flight build runs well on my iPad 4 and doesn't seem to be slower than normal. But I still have large numbers of multiple free resources in my library and when I tap a word in a Strongs Bible text I'm kicked out of the program but can get back in right away by tapping the icon, i.e. the program doesn't seem to be crashing. No other symptoms to report so far.

Ok, glad to hear it's running smoother and thanks for the feedback. In order to get rid of the repeat modules you'll need to delete and reinstall the app. We're aware of the other issue you mentioned when selecting a word the Strongs Bible and we're working on that as well.

 

Chris


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#47 nwoods

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Posted 17 April 2017 - 04:49 PM

I'm running Accordance 2.5.1 (build 2.5.0.8629 Jul '17) on iOS 10.3.1 .  I was having the problem where the app would disappear after the splash screen displayed but that seems to have been resolved.  However, the navigation is still slow and erratic when looking at Bible text.  I can try to scroll down (finger drag) and it will move down but pop right back.

 

I get the same erratic behavior when trying to pull-down and select a book/chapter/verse.  Have to try 3-4 times before it will work.  

 

Per the recommendations I've read, I uninstalled/reinstalled the software and did an iPhone reset.  Is there any way to recover my 2 years of accumulated notes?



#48 Chris Rockwell

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Posted 17 April 2017 - 04:55 PM

I'm running Accordance 2.5.1 (build 2.5.0.8629 Jul '17) on iOS 10.3.1 .  I was having the problem where the app would disappear after the splash screen displayed but that seems to have been resolved.  However, the navigation is still slow and erratic when looking at Bible text.  I can try to scroll down (finger drag) and it will move down but pop right back.

 

I get the same erratic behavior when trying to pull-down and select a book/chapter/verse.  Have to try 3-4 times before it will work.  

 

Per the recommendations I've read, I uninstalled/reinstalled the software and did an iPhone reset.  Is there any way to recover my 2 years of accumulated notes?

We're have a few issues with iOS 10.3 that weren't all addressed in 2.5.1. Be on the lookout for the Accordance 2.5.2 update sometime this week, which will address some of the issues that are making the app unusable and get you back up and running.

 

As for your notes. Do you use Dropbox Syncing to backup your content?

 

Chris


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#49 Matthew LaPine

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Posted 17 April 2017 - 09:58 PM

It's not just the crash, it's also that it installs roughly thirty copies of the default texts and you can't delete them.

#50 Chris Rockwell

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Posted 18 April 2017 - 08:32 AM

It's not just the crash, it's also that it installs roughly thirty copies of the default texts and you can't delete them.

Hey Matthew, 

 

We're aware of that issue as well and it's address in the upcoming Accordance 2.5.2 update. You'll need to delete and reinstall the app to get rid of the repeat modules after you download 2.5.2. Make sure you backup your User Content with Dropbox Syncing before doing so.

 

Chris


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#51 mrlyingman

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Posted 18 April 2017 - 05:23 PM

Seems to be working. Loaded my modules with no problems. Had a crash early on when I tried to log in the first time, but then could later log into my Accordance account. 

 

Thanks for the hard work. 

 

S


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#52 Truchas7

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Posted 22 April 2017 - 09:25 PM

I updated to 2.5.2.8684 today and everything seems to work well so far. You are building my confidence that my elibrary is viable for the long term. Thanks Chris for your persistence.

#53 Chris Rockwell

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Posted 22 April 2017 - 09:36 PM

I updated to 2.5.2.8684 today and everything seems to work well so far. You are building my confidence that my elibrary is viable for the long term. Thanks Chris for your persistence.


Great! Happy to hear that and my pleasure!

Chris

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