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Accordance iOS constantly crashing


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#1 csonni

csonni

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  • Accordance Version:12.x
  • Platforms:Mac OS X, iOS

Posted 02 April 2017 - 07:09 PM

Got the newest update for iOS and, whenever firing it up, I get the "progress" indicator and then the windows closes yet Accordance for iOS remains active. Strange. Totally unuseable right now.  I've copied one of the numerous .crash files:

 

Incident Identifier: 7549E0A5-15D0-4CB2-82C6-E01F9195F66F
CrashReporter Key:   bd2f42ed0737af7cd5c959d317c0938d0e4fc862
Hardware Model:      iPad3,5
Process:             iAccord [264]
Path:                /private/var/containers/Bundle/Application/7ACE5CF5-264C-4B96-862F-3AED48124667/iAccord.app/iAccord
Identifier:          com.oaktree.iAccord
Version:             2.4.4.8602 (2.5)
Code Type:           ARM (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.oaktree.iAccord [413]
 
 
Date/Time:           2017-04-02 21:00:11.2896 -0300
Launch Time:         2017-04-02 21:00:08.0000 -0300
OS Version:          iPhone OS 10.3 (14E277)
Report Version:      104
 
Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note:  EXC_CORPSE_NOTIFY
Triggered by Thread:  0
 
Application Specific Information:
abort() called
 
Filtered syslog:
None found
 
Thread 0 name:  Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0   libsystem_kernel.dylib         0x1c3fdacc 0x1c3e8000 + 88780
1   libsystem_pthread.dylib       0x1c4b60f6 0x1c4b1000 + 20726
2   libsystem_c.dylib             0x1c3929d2 0x1c348000 + 305618
3   libsystem_c.dylib             0x1c392966 0x1c348000 + 305510
4   libsystem_malloc.dylib         0x1c4370e4 0x1c434000 + 12516
5   Foundation                     0x1d4a212a 0x1d486000 + 114986
6   libobjc.A.dylib               0x1bed1258 0x1beb0000 + 135768
7   iAccord                       0x003c446c 0xa000 + 3908716
8   iAccord                       0x003f9cdc 0xa000 + 4127964
9   iAccord                       0x003dbd08 0xa000 + 4005128
10  iAccord                       0x003e96ac 0xa000 + 4060844
11  iAccord                       0x003dbea0 0xa000 + 4005536
12  iAccord                       0x0031e064 0xa000 + 3227748
13  iAccord                       0x00092a38 0xa000 + 559672
14  iAccord                       0x00091770 0xa000 + 554864
15  Foundation                     0x1d576c98 0x1d486000 + 986264
16  CoreFoundation                 0x1cbec636 0x1cb35000 + 751158
17  CoreFoundation                 0x1cbec338 0x1cb35000 + 750392
18  CoreFoundation                 0x1cbebd36 0x1cb35000 + 748854
19  CoreFoundation                 0x1cbe9dd4 0x1cb35000 + 740820
20  CoreFoundation                 0x1cb3d0ee 0x1cb35000 + 33006
21  CoreFoundation                 0x1cb3cf10 0x1cb35000 + 32528
22  GraphicsServices               0x1e2e7b40 0x1e2de000 + 39744
23  UIKit                         0x21ebbe82 0x21e4a000 + 466562
24  iAccord                       0x00061fa4 0xa000 + 360356
25  iAccord                       0x004b8d6c 0xa000 + 4910444
26  libdyld.dylib                 0x1c32a4ea 0x1c327000 + 13546
 
Thread 1:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b295a 0x1c4b1000 + 6490
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 2:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b295a 0x1c4b1000 + 6490
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 3:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b27b4 0x1c4b1000 + 6068
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 4:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b295a 0x1c4b1000 + 6490
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 5:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b295a 0x1c4b1000 + 6490
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 6 name:  com.apple.uikit.eventfetch-thread
Thread 6:
0   libsystem_kernel.dylib         0x1c3e8900 0x1c3e8000 + 2304
1   libsystem_kernel.dylib         0x1c3e86e0 0x1c3e8000 + 1760
2   CoreFoundation                 0x1cbebbe2 0x1cb35000 + 748514
3   CoreFoundation                 0x1cbea064 0x1cb35000 + 741476
4   CoreFoundation                 0x1cb3d0ee 0x1cb35000 + 33006
5   CoreFoundation                 0x1cb3cf10 0x1cb35000 + 32528
6   Foundation                     0x1d491ab4 0x1d486000 + 47796
7   Foundation                     0x1d4ae72c 0x1d486000 + 165676
8   UIKit                         0x227bd888 0x21e4a000 + 9910408
9   Foundation                     0x1d5758aa 0x1d486000 + 981162
10  libsystem_pthread.dylib       0x1c4b49aa 0x1c4b1000 + 14762
11  libsystem_pthread.dylib       0x1c4b48cc 0x1c4b1000 + 14540
12  libsystem_pthread.dylib       0x1c4b24d8 0x1c4b1000 + 5336
 
Thread 7 name:  com.twitter.crashlytics.ios.MachExceptionServer
Thread 7:
0   libsystem_kernel.dylib         0x1c3e8900 0x1c3e8000 + 2304
1   libsystem_kernel.dylib         0x1c3e86e0 0x1c3e8000 + 1760
2   iAccord                       0x004f7fe8 0xa000 + 5169128
3   libsystem_pthread.dylib       0x1c4b49aa 0x1c4b1000 + 14762
4   libsystem_pthread.dylib       0x1c4b48cc 0x1c4b1000 + 14540
5   libsystem_pthread.dylib       0x1c4b24d8 0x1c4b1000 + 5336
 
Thread 8 name:  com.apple.NSURLConnectionLoader
Thread 8:
0   libsystem_kernel.dylib         0x1c3e8900 0x1c3e8000 + 2304
1   libsystem_kernel.dylib         0x1c3e86e0 0x1c3e8000 + 1760
2   CoreFoundation                 0x1cbebbe2 0x1cb35000 + 748514
3   CoreFoundation                 0x1cbea064 0x1cb35000 + 741476
4   CoreFoundation                 0x1cb3d0ee 0x1cb35000 + 33006
5   CoreFoundation                 0x1cb3cf10 0x1cb35000 + 32528
6   CFNetwork                     0x1d21a242 0x1d15d000 + 774722
7   Foundation                     0x1d5758aa 0x1d486000 + 981162
8   libsystem_pthread.dylib       0x1c4b49aa 0x1c4b1000 + 14762
9   libsystem_pthread.dylib       0x1c4b48cc 0x1c4b1000 + 14540
10  libsystem_pthread.dylib       0x1c4b24d8 0x1c4b1000 + 5336
 
Thread 9:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b295a 0x1c4b1000 + 6490
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 10:
0   libsystem_kernel.dylib         0x1c3fe73c 0x1c3e8000 + 91964
1   libsystem_pthread.dylib       0x1c4b27b4 0x1c4b1000 + 6068
2   libsystem_pthread.dylib       0x1c4b24cc 0x1c4b1000 + 5324
 
Thread 0 crashed with ARM Thread State (32-bit):
    r0: 0x00000000    r1: 0x00000000      r2: 0x00000000      r3: 0xffffffff
    r4: 0x00000006    r5: 0x39cb8e40      r6: 0x00000000      r7: 0x008c07ec
    r8: 0x00000005    r9: 0x364c2070     r10: 0x00000005     r11: 0x006b7000
    ip: 0x00000148    sp: 0x008c07e0      lr: 0x1c4b60f7      pc: 0x1c3fdacc
  cpsr: 0x00000010
 
Binary Images:
0xa000 - 0x571fff iAccord armv7  <2bbf1de78ce9386a86ea8107e521658f> /var/containers/Bundle/Application/7ACE5CF5-264C-4B96-862F-3AED48124667/iAccord.app/iAccord
0x757000 - 0x782fff dyld armv7s  <92e1ea3abebc3bbcb7cb14fcc6a74f84> /usr/lib/dyld
0x8c3000 - 0x9cafff ObjectiveDropboxOfficial armv7  <05b9060226de331e8521a5b31ea43a33> /var/containers/Bundle/Application/7ACE5CF5-264C-4B96-862F-3AED48124667/iAccord.app/Frameworks/ObjectiveDropboxOfficial.framework/ObjectiveDropboxOfficial
0x1be48000 - 0x1be49fff libSystem.B.dylib armv7s  <15e2e74692903fdf8b0d79f89ac646f0> /usr/lib/libSystem.B.dylib
0x1be4a000 - 0x1be95fff libc++.1.dylib armv7s  <8d4659d41f053002ad009152e1483631> /usr/lib/libc++.1.dylib
0x1be96000 - 0x1beaffff libc++abi.dylib armv7s  <2f0423677472387da05f4c9ebd7da5bc> /usr/lib/libc++abi.dylib
0x1beb0000 - 0x1c286fff libobjc.A.dylib armv7s  <add1c97cfbb73dbf9d7cffff3acf4afb> /usr/lib/libobjc.A.dylib
0x1c287000 - 0x1c28bfff libcache.dylib armv7s  <a919c3327e8637db9f46a2eae72999c7> /usr/lib/system/libcache.dylib
0x1c28c000 - 0x1c294fff libcommonCrypto.dylib armv7s  <cc20cdf0d5253621be678774aa596600> /usr/lib/system/libcommonCrypto.dylib
0x1c295000 - 0x1c29dfff libcompiler_rt.dylib armv7s  <5d839f5093f0332db8916824d74d9258> /usr/lib/system/libcompiler_rt.dylib
0x1c29e000 - 0x1c2a4fff libcopyfile.dylib armv7s  <1fc38ebe78c33c43b3923626b1639110> /usr/lib/system/libcopyfile.dylib
0x1c2a5000 - 0x1c2fbfff libcorecrypto.dylib armv7s  <4b81eb17107d3a1ab42737464b04e736> /usr/lib/system/libcorecrypto.dylib
0x1c2fc000 - 0x1c326fff libdispatch.dylib armv7s  <90714434a72230618655803130565387> /usr/lib/system/libdispatch.dylib
0x1c327000 - 0x1c32afff libdyld.dylib armv7s  <9f2d090dc7b03840ac9e7e9e6688c334> /usr/lib/system/libdyld.dylib
0x1c32b000 - 0x1c32bfff libkeymgr.dylib armv7s  <230e20095c7e3d95a7d95d5268b7c26c> /usr/lib/system/libkeymgr.dylib
0x1c32c000 - 0x1c32cfff liblaunch.dylib armv7s  <3d83149e987c335a8730eec603eb13a6> /usr/lib/system/liblaunch.dylib
0x1c32d000 - 0x1c331fff libmacho.dylib armv7s  <72521b207fe833a5bbffaa5810f0c05a> /usr/lib/system/libmacho.dylib
0x1c332000 - 0x1c333fff libremovefile.dylib armv7s  <bf4b063eaa583162a6173a2236fbe2cd> /usr/lib/system/libremovefile.dylib
0x1c334000 - 0x1c346fff libsystem_asl.dylib armv7s  <dd6e0cc432a53f22ba955632bbbd9e57> /usr/lib/system/libsystem_asl.dylib
0x1c347000 - 0x1c347fff libsystem_blocks.dylib armv7s  <553bfedb0fbd3f62a1d885edf34afd38> /usr/lib/system/libsystem_blocks.dylib
0x1c348000 - 0x1c3a8fff libsystem_c.dylib armv7s  <8ee242f80dd8396586f9da092a21010a> /usr/lib/system/libsystem_c.dylib
0x1c3a9000 - 0x1c3acfff libsystem_configuration.dylib armv7s  <c79d589dbefc36bf98d8908864bccfb9> /usr/lib/system/libsystem_configuration.dylib
0x1c3ad000 - 0x1c3b1fff libsystem_containermanager.dylib armv7s  <183b096d20293d17b1e092e4db506a2e> /usr/lib/system/libsystem_containermanager.dylib
0x1c3b2000 - 0x1c3b3fff libsystem_coreservices.dylib armv7s  <b93ad34399253da5b1391712d5378a55> /usr/lib/system/libsystem_coreservices.dylib
0x1c3b4000 - 0x1c3c6fff libsystem_coretls.dylib armv7s  <f333a39363d73cea8e292593c00ec9db> /usr/lib/system/libsystem_coretls.dylib
0x1c3c7000 - 0x1c3ccfff libsystem_dnssd.dylib armv7s  <aadb571457373fb2a11d880b75a83e22> /usr/lib/system/libsystem_dnssd.dylib
0x1c3cd000 - 0x1c3e7fff libsystem_info.dylib armv7s  <d8c4361f0f96312680a79500822f65cb> /usr/lib/system/libsystem_info.dylib
0x1c3e8000 - 0x1c403fff libsystem_kernel.dylib armv7s  <32676c8a0b3335d2922eb9f197988a29> /usr/lib/system/libsystem_kernel.dylib
0x1c404000 - 0x1c433fff libsystem_m.dylib armv7s  <b178111c25573adba267797766d32cc5> /usr/lib/system/libsystem_m.dylib
0x1c434000 - 0x1c449fff libsystem_malloc.dylib armv7s  <34f61184a8bd3445990ce98b0653e118> /usr/lib/system/libsystem_malloc.dylib
0x1c44a000 - 0x1c499fff libsystem_network.dylib armv7s  <798a6487b8f534aea90b42abb61997b4> /usr/lib/system/libsystem_network.dylib
0x1c49a000 - 0x1c4a2fff libsystem_networkextension.dylib armv7s  <be314db1223132ddaa87c5fcf4cfefdf> /usr/lib/system/libsystem_networkextension.dylib
0x1c4a3000 - 0x1c4aafff libsystem_notify.dylib armv7s  <1461afc698123809baf870ca780fa7f9> /usr/lib/system/libsystem_notify.dylib
0x1c4ab000 - 0x1c4b0fff libsystem_platform.dylib armv7s  <c9bc08ba8f693c028ac3ea663c05b6a9> /usr/lib/system/libsystem_platform.dylib
0x1c4b1000 - 0x1c4b9fff libsystem_pthread.dylib armv7s  <caf7793531423229b33979620433527c> /usr/lib/system/libsystem_pthread.dylib
0x1c4ba000 - 0x1c4bcfff libsystem_sandbox.dylib armv7s  <5347183bdf903f478e4c9a353e899928> /usr/lib/system/libsystem_sandbox.dylib
0x1c4bd000 - 0x1c4c3fff libsystem_symptoms.dylib armv7s  <d1ff27adf212332b848cfd8d64f7d0f6> /usr/lib/system/libsystem_symptoms.dylib
0x1c4c4000 - 0x1c4d4fff libsystem_trace.dylib armv7s  <e560b418651e3a6883df0134d5f9e5de> /usr/lib/system/libsystem_trace.dylib
0x1c4d5000 - 0x1c4d5fff libunwind.dylib armv7s  <59cfeed380583abdb439e9ed6ec8246a> /usr/lib/system/libunwind.dylib
0x1c4d6000 - 0x1c4d6fff libvminterpose.dylib armv7s  <b02efb4d5f13347482c13e341bbfad87> /usr/lib/system/libvminterpose.dylib
0x1c4d7000 - 0x1c4f5fff libxpc.dylib armv7s  <c6c0e402393235cfa247234e7e6c4514> /usr/lib/system/libxpc.dylib
0x1c4f6000 - 0x1c690fff libicucore.A.dylib armv7s  <5fa08eea0d423872870a35de252d81b9> /usr/lib/libicucore.A.dylib
0x1c691000 - 0x1c69dfff libz.1.dylib armv7s  <30980f04fb7b3835acb6943f24fbc931> /usr/lib/libz.1.dylib
0x1cb35000 - 0x1ce6dfff CoreFoundation armv7s  <73c15f3d96643edcac080e9fe31a6dc8> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x1ce6e000 - 0x1ce7afff libbsm.0.dylib armv7s  <a938100eb17735a1a0c78e410e6fa742> /usr/lib/libbsm.0.dylib
0x1ce7b000 - 0x1ce7bfff libenergytrace.dylib armv7s  <3a6944770bbe3ae8a7f102207172123f> /usr/lib/libenergytrace.dylib
0x1ce7c000 - 0x1cedffff IOKit armv7s  <0d8cba418eca39d8aa6da1c2b2af294d> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x1cee0000 - 0x1cefcfff libMobileGestalt.dylib armv7s  <b60a82eafb46328fb9257f5873c69bb6> /usr/lib/libMobileGestalt.dylib
0x1cefd000 - 0x1cfaffff libxml2.2.dylib armv7s  <b0b6d3444f63387fba9eeb62a4f14ce2> /usr/lib/libxml2.2.dylib
0x1cfb0000 - 0x1d02afff Security armv7s  <e5ebeb7c13b73586b2e7ef1878bcf0e7> /System/Library/Frameworks/Security.framework/Security
0x1d02b000 - 0x1d084fff SystemConfiguration armv7s  <fb81271ea21d3ec385dcda227a9a3df2> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
0x1d085000 - 0x1d15cfff libsqlite3.dylib armv7s  <741aa09d210430d08998d6390fc52d94> /usr/lib/libsqlite3.dylib
0x1d15d000 - 0x1d42afff CFNetwork armv7s  <f65abd0a7ebf3042ba37c78bd252ef14> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x1d42b000 - 0x1d435fff libbz2.1.0.dylib armv7s  <c99a1a99c4253c7c806898be31232aa4> /usr/lib/libbz2.1.0.dylib
0x1d436000 - 0x1d44bfff liblzma.5.dylib armv7s  <d9d297499fd038eda0a29d152fe74fd8> /usr/lib/liblzma.5.dylib
0x1d44c000 - 0x1d461fff libCRFSuite.dylib armv7s  <cec06ee00ee13999844e3c9416a66404> /usr/lib/libCRFSuite.dylib
0x1d462000 - 0x1d483fff libarchive.2.dylib armv7s  <9fb4506b488a31a395d1d426f52d7b57> /usr/lib/libarchive.2.dylib
0x1d484000 - 0x1d485fff liblangid.dylib armv7s  <35efcca238183e4ca70a5b49712b8c80> /usr/lib/liblangid.dylib
0x1d486000 - 0x1d715fff Foundation armv7s  <c040f90a04893a15b6ee3fe21fcefc9a> /System/Library/Frameworks/Foundation.framework/Foundation
0x1d716000 - 0x1d7f6fff libBLAS.dylib armv7s  <becb8cd1b3c63d6690f28561202b75e3> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
0x1d7f7000 - 0x1dabdfff libLAPACK.dylib armv7s  <f0a469216807320b9f1d48c685f38cf4> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLAPACK.dylib
0x1dabe000 - 0x1dd4cfff vImage armv7s  <9d472187d187367e8978dfa9d657b320> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/vImage
0x1dd4d000 - 0x1dd5ffff libvMisc.dylib armv7s  <c1111f4cfe2d3e2a9b6f6a9489caa8bd> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvMisc.dylib
0x1dd60000 - 0x1dd72fff libLinearAlgebra.dylib armv7s  <900da9d2c5823496892426b77579382a> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLinearAlgebra.dylib
0x1dd73000 - 0x1dd87fff libSparseBLAS.dylib armv7s  <a55866c384353d66a45db6bdc450767b> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libSparseBLAS.dylib
0x1dd88000 - 0x1de0bfff libvDSP.dylib armv7s  <2e031273231f30048fd9f3d1e0617267> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvDSP.dylib
0x1de0c000 - 0x1de0cfff vecLib armv7s  <f34cfb8664073888a9a8a8bf73db0c36> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib
0x1de0d000 - 0x1de0dfff Accelerate armv7s  <455f53ad7a7f3a51bd403c216a26facc> /System/Library/Frameworks/Accelerate.framework/Accelerate
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0x28786000 - 0x28796fff LocalAuthentication armv7s  <51d5ee04e42b3559b3fcc3a9cf5bf4b4> /System/Library/Frameworks/LocalAuthentication.framework/LocalAuthentication
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0x3638c000 - 0x3641efff libate.dylib armv7s  <afbc60d2e18131bebec9b066286698ec> /usr/lib/libate.dylib
0x3641f000 - 0x3641ffff libcoretls.dylib armv7s  <75f36b87b15f3d0a862f10e0d0b4155a> /usr/lib/libcoretls.dylib
0x36420000 - 0x36421fff libcoretls_cfhelpers.dylib armv7s  <1debb8792dfb36d49260c7d7e1e1f4bd> /usr/lib/libcoretls_cfhelpers.dylib
 
EOF
 

 

 



#2 Chris Rockwell

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Posted 03 April 2017 - 07:07 PM

Hey, 

 

We're aware of this issue and currently working to get it resolved.

 

Thanks,

 

Chris


iOS Developer
OakTree Software


#3 griffrank

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Posted 06 April 2017 - 08:00 PM

The problem with the iPad version is no better with version 2.5.1, in fact it's worse. Now crashing my accordance on my Mac when I try to sync. 



#4 Chris Rockwell

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Posted 06 April 2017 - 08:07 PM

The problem with the iPad version is no better with version 2.5.1, in fact it's worse. Now crashing my accordance on my Mac when I try to sync.


This version only addresses crashing on launch for iOS 10.3 users. Is that the issue you were having initially? We plan to make other bug fixes in the near future.

Chris

iOS Developer
OakTree Software


#5 griffrank

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Posted 11 April 2017 - 04:10 PM

New problem: When I try to sync my Accordance on my Mac with my iPad it now says that this ipad has never been synced before and suddenly shuts down the mobile app. Is this because I had to restore my iPad and now it appears as a new iPad? What can I do to get Accordance to allow it to be synced?



#6 MartinClay

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Posted 13 April 2017 - 01:53 AM

My iOS accordance crashes every time I hover to see details on a word. Also the text is constantly scrolling back up to the start of a paragraph which makes it hard or impossible to read.

#7 Scott Knapp

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Posted 13 April 2017 - 07:56 AM

What iOS device and iOS version do you have?

#8 MartinClay

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Posted 13 April 2017 - 08:47 AM

Hi

Apple Iphone 5c  iOS 10.3.1



#9 Scott Knapp

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Posted 13 April 2017 - 11:52 AM

Thanks.

#10 Helen Brown

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Posted 14 April 2017 - 08:52 AM

Our team are still working on a fix for multiple bugs introduced with the iOS upgrade to 10.3 on older (32 bit) devices. Our mobile app is running fine on the iPhone 6 and 7 and the newer iPads.


Helen Brown
OakTree Software

#11 griffrank

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Posted 15 April 2017 - 09:48 PM

My iPad 4 will not allow me to sync with Accordance iOS 2.5 and Mac XII. My iPhone 6 works fine but no matter what I do when I try on the iPad it causes the app to crash. It also sometimes says "Accordance has not synced this iPad before." Is that because I had to restore and upgrade the system? 



#12 Chris Rockwell

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Posted 17 April 2017 - 09:23 AM

My iPad 4 will not allow me to sync with Accordance iOS 2.5 and Mac XII. My iPhone 6 works fine but no matter what I do when I try on the iPad it causes the app to crash. It also sometimes says "Accordance has not synced this iPad before." Is that because I had to restore and upgrade the system? 

We've recently made a fix for this issue and it'll be in our next release.

 

Chris


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OakTree Software


#13 MartinClay

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Posted 19 April 2017 - 03:06 AM

I appreciate you are still working on this.  Just to say the basic scrolling problem seems to be solved with the latest update so at least I can read now.  But it still crashes whenever i hover on a word to get more details.

Thanks for your work on this

Martin



#14 Chris Rockwell

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Posted 19 April 2017 - 08:28 AM

I appreciate you are still working on this.  Just to say the basic scrolling problem seems to be solved with the latest update so at least I can read now.  But it still crashes whenever i hover on a word to get more details.

Thanks for your work on this

Martin

Hey Martin, 

 

Ok great. We hoped to get everyone back up and running with 2.5.2 while we work on less critical bugs. This issue is on the list to be addressed in 2.5.3, which we're trying to get out as soon as possible.

 

Chris


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OakTree Software


#15 Daniel K

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Posted 23 April 2017 - 11:31 PM

Hi there,

 

Thanks for your hard work in getting out the updates.  

 

Like Scott in https://www.accordan...-having-issues/

Did deletes/downloads/restores/resets, etc.  Splash screen crashed a few times before I could sign in.  App moved very slowly, etc.  The 17/18 April (I think) update fixed the slow scrolling, but splash screen still crashed a few times.  

 

Now, when I hover over words for instant details, the app crashes.  It works ok for linked references, just not when I'm trying to highlight text.  

 

My device is an iPad 4, iOS 10.3.1, 32gb, wifi only.  

 

Thanks again.  



#16 Chris Rockwell

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Posted 24 April 2017 - 08:44 AM

Hi there,

 

Thanks for your hard work in getting out the updates.  

 

Like Scott in https://www.accordan...-having-issues/

Did deletes/downloads/restores/resets, etc.  Splash screen crashed a few times before I could sign in.  App moved very slowly, etc.  The 17/18 April (I think) update fixed the slow scrolling, but splash screen still crashed a few times.  

 

Now, when I hover over words for instant details, the app crashes.  It works ok for linked references, just not when I'm trying to highlight text.  

 

My device is an iPad 4, iOS 10.3.1, 32gb, wifi only.  

 

Thanks again.  

Hey Daniel, 

 

We're aware of this issue. We're aiming for a release, with this fix, sometime this week. 

 

Chris


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#17 Daniel K

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Posted Yesterday, 06:22 PM

Thanks for the quick response.  Just installed the latest update, and it seems fine.  Thank you again.  






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