I tried to reinstall my Accordance modules on my new iPad, and noticed that Daily Light is no longer there, neither is it available for download. What happened? How can I get it reinstalled?
Posted 14 April 2017 - 09:09 AM
I do not know why this should happen. Are you sure it is not in your Devotionals section? You may need to contact our tech support so they can check your account.
Posted 14 April 2017 - 12:02 PM
In my Devotionals section there is only one module, Devotional Bible Readings by OakTree v1.1, which is just a string of verse refs. Daily Light, which was themed and displayed the verse content, is not there; neither are any of the other ones (which I did not use, and can't remember by name).
I just had my stolen iPad replaced, so I needed to replenish the note content from my desktop. During the connection and update between desktop and tablet, both instances of Daily Light were apparently replaced with the copy mentioned above.
Posted 14 April 2017 - 12:42 PM
Posted 14 April 2017 - 01:19 PM
Do you have Daily Light installed in the desktop app?
I did, but it was erased during syncing with the iPad. I had downloaded all the modules on the iPad from my online Accordance account, prior to syncing with my computer, but Daily Light was not on my list. I actually tried downloading several times, first from the iPad, and now from my desktop, which is why I am posting in this forum.
Posted 14 April 2017 - 01:34 PM
Posted 14 April 2017 - 01:42 PM
The mobile app is not capable of deleting modules installed in the desktop app.
Actually, a couple of years ago it deleted all my notes on both sides in a similar iPad-to-Desktop sync routine.
Posted 14 April 2017 - 02:18 PM
May I issue suggest you contact technical support to help resolve this issue? Given your description I don't believe we can solve it via the forums.
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