Jump to content


Photo

Daily Light


  • Please log in to reply
7 replies to this topic

#1 Odoiporus

Odoiporus

    Member

  • Members
  • Pip
  • 5 posts
  • Accordance Version:11.x

Posted 14 April 2017 - 12:22 AM

I tried to reinstall my Accordance modules on my new iPad, and noticed that Daily Light is no longer there, neither is it available for download. What happened? How can I get it reinstalled?



#2 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 10,671 posts
  • Twitter:accordancebible
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:12.x
  • Platforms:Mac OS X, Windows, iOS

Posted 14 April 2017 - 09:09 AM

I do not know why this should happen. Are you sure it is not in your Devotionals section? You may need to contact our tech support so they can check your account.


Helen Brown
OakTree Software

#3 Odoiporus

Odoiporus

    Member

  • Members
  • Pip
  • 5 posts
  • Accordance Version:11.x

Posted 14 April 2017 - 12:02 PM

In my Devotionals section there is only one module, Devotional Bible Readings by OakTree v1.1, which is just a string of verse refs. Daily Light, which was themed and displayed the verse content, is not there; neither are any of the other ones (which I did not use, and can't remember by name).

I just had my stolen iPad replaced, so I needed to replenish the note content from my desktop. During the connection and update between desktop and tablet, both instances of Daily Light were apparently replaced with the copy mentioned above.



#4 Scott Knapp

Scott Knapp

    Platinum

  • Accordance
  • 1,438 posts
  • Gender:Male
  • Location:Orlando, FL
  • Accordance Version:12.x
  • Platforms:None

Posted 14 April 2017 - 12:42 PM

During WiFi syncing you need to explicitly choose which modules will be installed on your iPad. Do you have Daily Light installed in the desktop app? If so then I would sync again this time making sure Daily Light is part of the modules you choose to be installed.

#5 Odoiporus

Odoiporus

    Member

  • Members
  • Pip
  • 5 posts
  • Accordance Version:11.x

Posted 14 April 2017 - 01:19 PM

Do you have Daily Light installed in the desktop app?

I did, but it was erased during syncing with the iPad. I had downloaded all the modules on the iPad from my online Accordance account, prior to syncing with my computer, but Daily Light was not on my list. I actually tried downloading several times, first from the iPad, and now from my desktop, which is why I am posting in this forum.



#6 Scott Knapp

Scott Knapp

    Platinum

  • Accordance
  • 1,438 posts
  • Gender:Male
  • Location:Orlando, FL
  • Accordance Version:12.x
  • Platforms:None

Posted 14 April 2017 - 01:34 PM

The mobile app is not capable of deleting modules installed in the desktop app.

#7 Odoiporus

Odoiporus

    Member

  • Members
  • Pip
  • 5 posts
  • Accordance Version:11.x

Posted 14 April 2017 - 01:42 PM

The mobile app is not capable of deleting modules installed in the desktop app.

Actually, a couple of years ago it deleted all my notes on both sides in a similar iPad-to-Desktop sync routine.



#8 Scott Knapp

Scott Knapp

    Platinum

  • Accordance
  • 1,438 posts
  • Gender:Male
  • Location:Orlando, FL
  • Accordance Version:12.x
  • Platforms:None

Posted 14 April 2017 - 02:18 PM

We've had bugs in the past with Dropbox syncing removing user content on all platforms but I have never seen a bug reported where WiFi syncing of purchased module content was deleted from the desktop app.

May I issue suggest you contact technical support to help resolve this issue? Given your description I don't believe we can solve it via the forums.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users