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"Accordance not responding" message in Windows 8.1


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#1 dlrude

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Posted Yesterday, 03:32 PM

For many months and a few versions or more I have been getting an "accordance not responding message" from windows when I start up accordance and when I run content update.

 

Often windows will offer me the option to cancel accordance, wait for it to respond or some other things that I forgot.

 

I usually answer to wait for it to respond.

 

Anyone else get this?

 

Oak Tree guys, any clues?

 

Dave R

 

 

p.s. I have 12.06 accordance

 


Windows 7, Windows 8


#2 Helen Brown

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Posted Yesterday, 04:46 PM

Check that your login username and password are correct.


Helen Brown
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#3 dlrude

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Posted Yesterday, 05:17 PM

Check that your login username and password are correct.

 

 

Checked, it was ok. Thanks, Dave


Windows 7, Windows 8


#4 Helen Brown

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Posted Today, 09:06 AM

Then perhaps you shopuld contact support directly for a screenshare session to troubleshoot the connection.


Helen Brown
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#5 dlrude

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Posted Today, 09:18 AM

okie dokie, thanks!


Windows 7, Windows 8


#6 dlrude

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Posted Today, 10:09 AM

They helped and so far we think it is due to internet busy-ness during the time that I use it but it is an educated guess.

 

Also could be an 8.1 issue

 

Thanks, Dave


Windows 7, Windows 8





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